Japanese Bilingual Account Assistant
Position: Japanese Bilingual Account Assistant - Employee Benefits
Position
Title: Japanese
Bilingual Account Assistant - Employee Benefits
Location: Torrance,
CA (Hybrid eligibility after 3 months)
Classification: Non-Exempt,
Full-Time
Work
Schedules: Monday
through Friday, 9:00 AM - 5:00 PM. This role includes a one-hour paid lunch
break. Candidates should be prepared for possible overtime on weekdays after
5:00 PM.
ā¢ Note
on Remote Work: This position requires
in-office attendance every day for the first three months. Following the
introductory period, a hybrid schedule of two days working from home may
be available.
Summary
The
hiring organization is a premier professional services firm specializing in
employee benefits and insurance solutions. They are committed to creating and
celebrating a diverse workplace that reflects the communities and clients they
serve.
The
Account Assistant will play a vital role within the Employee Benefits Division,
providing essential support to Account Representatives and the Manager. This
individual will be responsible for ensuring day-to-day service excellence for
clients, maintaining meticulous records, and assisting with the full lifecycle
of benefit administration and renewals.
This
role is designed for a detail-oriented professional with 1-3 years of
experience who is ready to gain a professional credential and build a long-term
career in the stable, lucrative insurance brokerage industry.
Essential
Duties and Responsibilities include but are not limited to
ā¢ Client
Service Support: Assists Account
Representatives with daily service needs, including claims, billing
eligibility, and resolving service issues.
ā¢ Process
Management: Supports the renewal process,
enrollments, terminations, and COBRA administration.
ā¢ Administrative
Excellence: Provides high-level
administrative support to the Employee Benefit Manager; prepares, formats,
and edits a wide range of professional documents.
ā¢ Data
& Reporting: Creates and interprets various
reports; ensures the accuracy of the Broker's administration system
(AMS
360) in a timely manner.
ā¢ Market
Research: Organizes market research and
maintains a marketing database; analyzes questionnaires and feedback forms
to drive insights.
ā¢ Implementation:
Assists with implementation activities for both new and existing clients,
including the completion and processing of applications.
ā¢ Meeting
Coordination: Schedules and prepares
materials for open enrollment meetings; collects necessary data and forms
for regulatory compliance.
ā¢ Workflow
Maintenance: Maintains a clear
understanding of carrier product offerings and processes to ensure an
efficient workflow; follows all broker policies regarding client files and
policy reviews.
ā¢ Travel:
May travel within the U.S. for customer service tasks, such as strategy
meetings and enrollment sessions.
Qualifications
The
ideal candidate is a detail-oriented professional capable of multi-tasking in a
deadline-driven environment. They must be a team player who is creative,
flexible, and solution-oriented. To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily.
ā¢ Must
obtain a California Life and Health License within three months of the
start date.
ā¢ College
degree or equivalent experience; 1-3 years of experience in an office
environment with a solid understanding of basic business operations.
ā¢ Proficiency
in speaking, reading, and writing in business-level Japanese and English
is required.
ā¢ High
competency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the
aptitude to learn industry-specific systems (Zywave, Employee Navigator,
Applied Epic).
ā¢ Effective
written and verbal communication skills.
ā¢ High
level of attention to detail, emotional intelligence, and the ability to
work effectively both independently and within a team.
ā¢ Advanced
skills in Excel and experience with Adobe Creative Cloud (Photoshop,
Premiere) or Adobe PDF. (Preferred)
ā¢ Strong
data analysis and reporting capabilities with a proven ability to provide
data-driven insights. (Preferred)
ā¢ A
highly responsible and productive individual who remains professional
under pressure and is willing to try new approaches to solve problems.
(Preferred)
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Position
Title: Japanese
Bilingual Account Assistant - Employee Benefits
Location: Torrance,
CA (Hybrid eligibility after 3 months)
Classification: Non-Exempt,
Full-Time
Work
Schedules: Monday
through Friday, 9:00 AM - 5:00 PM. This role includes a one-hour paid lunch
break. Candidates should be prepared for possible overtime on weekdays after
5:00 PM.
ā¢ Note
on Remote Work: This position requires
in-office attendance every day for the first three months. Following the
introductory period, a hybrid schedule of two days working from home may
be available.
Summary
The
hiring organization is a premier professional services firm specializing in
employee benefits and insurance solutions. They are committed to creating and
celebrating a diverse workplace that reflects the communities and clients they
serve.
The
Account Assistant will play a vital role within the Employee Benefits Division,
providing essential support to Account Representatives and the Manager. This
individual will be responsible for ensuring day-to-day service excellence for
clients, maintaining meticulous records, and assisting with the full lifecycle
of benefit administration and renewals.
This
role is designed for a detail-oriented professional with 1-3 years of
experience who is ready to gain a professional credential and build a long-term
career in the stable, lucrative insurance brokerage industry.
Essential
Duties and Responsibilities include but are not limited to
ā¢ Client
Service Support: Assists Account
Representatives with daily service needs, including claims, billing
eligibility, and resolving service issues.
ā¢ Process
Management: Supports the renewal process,
enrollments, terminations, and COBRA administration.
ā¢ Administrative
Excellence: Provides high-level
administrative support to the Employee Benefit Manager; prepares, formats,
and edits a wide range of professional documents.
ā¢ Data
& Reporting: Creates and interprets various
reports; ensures the accuracy of the Broker's administration system
(AMS
360) in a timely manner.
ā¢ Market
Research: Organizes market research and
maintains a marketing database; analyzes questionnaires and feedback forms
to drive insights.
ā¢ Implementation:
Assists with implementation activities for both new and existing clients,
including the completion and processing of applications.
ā¢ Meeting
Coordination: Schedules and prepares
materials for open enrollment meetings; collects necessary data and forms
for regulatory compliance.
ā¢ Workflow
Maintenance: Maintains a clear
understanding of carrier product offerings and processes to ensure an
efficient workflow; follows all broker policies regarding client files and
policy reviews.
ā¢ Travel:
May travel within the U.S. for customer service tasks, such as strategy
meetings and enrollment sessions.
Qualifications
The
ideal candidate is a detail-oriented professional capable of multi-tasking in a
deadline-driven environment. They must be a team player who is creative,
flexible, and solution-oriented. To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily.
ā¢ Must
obtain a California Life and Health License within three months of the
start date.
ā¢ College
degree or equivalent experience; 1-3 years of experience in an office
environment with a solid understanding of basic business operations.
ā¢ Proficiency
in speaking, reading, and writing in business-level Japanese and English
is required.
ā¢ High
competency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the
aptitude to learn industry-specific systems (Zywave, Employee Navigator,
Applied Epic).
ā¢ Effective
written and verbal communication skills.
ā¢ High
level of attention to detail, emotional intelligence, and the ability to
work effectively both independently and within a team.
ā¢ Advanced
skills in Excel and experience with Adobe Creative Cloud (Photoshop,
Premiere) or Adobe PDF. (Preferred)
ā¢ Strong
data analysis and reporting capabilities with a proven ability to provide
data-driven insights. (Preferred)
ā¢ A
highly responsible and productive individual who remains professional
under pressure and is willing to try new approaches to solve problems.
(Preferred)
Apply tot his job
Apply To this Job