IT User Support I

Intact is a company committed to helping people, businesses, and society prosper. They are seeking an IT User Support I to respond to users regarding computer system issues, document queries, and ensure the integrity of user identity while participating in the development of user documentation.

Responsibilities
• Respond to users (brokers / employees) regarding computer systems issues or questions
• Record all queries in order to document the steps leading to the resolution of the problem
• Intervene in critical situations in the event of a system failure
• Ensure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scales
• Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems
• Participate in the development of documentation intended for users in collaboration with the other support services of the company

Skills
• At least 1 year of experience working in a Help Desk environment
• Experience or knowledge of FreshDesk Ticketing system or any ticket management software
• In-depth knowledge of PCs and centralized system environments
• Knowledge of Windows, MS Office, Lotus Notes, LAN / WAN
• Being customer oriented
• Team spirit
• Analysis and synthesis
• Be action oriented
• Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country
• Must be eligible to work in Canada

Benefits
• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)
• 5%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Our pension offerings provide flexibility and long-term security for our employees beyond their careers.
• The opportunity to receive guaranteed income for life via our defined benefit pension plan.

Company Overview
• We created a purpose-driven company based on Values and a belief that insurance is about people, not things. It was founded in 1809, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is