IT Technician

Next Perimeter is a leading cloud-first cybersecurity provider specializing in zero trust architecture. The IT Technician role involves providing technical support for Windows and Mac operating systems, troubleshooting issues, and assisting clients with hardware and software problems.ResponsibilitiesAnswering incoming calls from users and logging tickets in the ticketing systemProviding troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 productsDelivering remote technical support to clients to resolve hardware and software issues promptly and effectivelyConducting thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issuesAssisting with email issues and password resetsWorking closely with cross-functional teams to coordinate deliverables, timelines, and technical requirementsDocumenting and maintaining accurate records of client interactions, technical solutions, and configurations for future referenceSkillsStrong expertise in configuring, troubleshooting, and supporting various hardware and software solutionsProficiency in operating systems such as Windows and macOSKnowledge of networking protocolsFamiliarity with cloud technologiesExcellent written and verbal communication skillsAbility to convey complex technical concepts to non-technical stakeholdersOutstanding problem-solving skillsKeen attention to detailCustomer-focused mindsetAbility to build strong client relationshipsAbility to handle multiple tasks and prioritize effectivelyWillingness to travel to client sites as neededBenefitsUnlimited vacationSick leaveAccess to our Employee Assistance ProgramCompany OverviewNext Perimeter is an IT services provider purpose-built for cloud-first SMBs. It was founded in 2006, and is headquartered in Tampa, Florida, US, with a workforce of 11-50 employees. Its website is https://nextperimeter.com.



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