IT Support Technician

Classic Collision is seeking an IT Support Technician to provide first-level remote technical support. The role involves troubleshooting hardware, software, and network issues, managing user accounts, and ensuring excellent user service while collaborating with higher-tier support teams. Responsibilities Responds to user inquiries and provides first-level technical assistance through phone, email, and service desk requests Follows standard procedures to identify, troubleshoot, and resolve common hardware, software, and connectivity issues Accurately logs and tracks all incidents and service requests in the ticketing system to ensure timely resolution and proper documentation Escalates more complex or unresolved issues to Tier 2 or Tier 3 support based on defined escalation protocols Assists with basic user account management tasks, including password resets, account unlocks, and access permissions Supports employee onboarding and offboarding by setting up or disabling user accounts, email, and basic system access Manage onboarding and offboarding processes, ensuring employees are provisioned or deprovisioned appropriately Updates employee information and access rights when users transition to new departments or office locations Skills Must possess a high school diploma or GED Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications Ability to perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications Knowledge of current technological developments/trends in area of expertise Records maintenance skills Ability to provide leadership and functional direction to other technical support staff and/or student employees Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community Ability to determine computer problems and to coordinate hardware, software, and/or network solutions Ability to analyze and resolve moderately complex computer and network problems Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems Minimum of 1 year of experience directly related to the listed duties and responsibilities is preferred. Equivalent higher education and/or experience may be considered on a year-for-year basis Company Overview Classic Collision operates a chain of car collision centers. It was founded in 1983, and is headquartered in Atlanta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is