IT Support Technician

WheelHouse IT is dedicated to providing top-notch support to its clients while fostering business growth. They are currently seeking an IT Support Technician to deliver remote and on-site support for various IT needs, ensuring exceptional customer service and technical assistance for clients of all sizes.ResponsibilitiesProvide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizationsWork directly with clients and internal staff of varying technical abilitiesContribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environmentsParticipate in projects when neededContribute to improving the IT environment and providing exceptional customer service and supportSkills1+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologiesExperience with Microsoft Products (i.e. Office 365, Windows OS's)Experience with Microsoft Active Directory administrationExperience with internet-related technologies, including registrars, SSL, and hosting providersStrong work ethicAttention to detailProblem-solving skillsAbility to work well with othersLocal candidates onlyTechnical certifications or training equivalent to A+ and Network+Prior experience in an MSP or support environmentFamiliarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methodsExperience with LabTech or similar RMMExperience with ConnectWise or similar PSA softwareBenefitsMedical, dental, and vision insuranceShort-term and long-term disability insuranceLife insurance401K with company matchFlexible work from home optionsPaid vacationA company-sponsored cell phonePerformance-based bonusesTrainingFriday Happy HoursQuarterly major company eventsCompany OverviewWheelHouse IT secures, manages, and advances businesses with innovative, cost-effective IT solutions. It was founded in 2002, and is headquartered in Fort Lauderdale, FL, US, with a workforce of 51-200 employees. Its website is https://www.wheelhouseit.com.



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