IT Support Specialist
Atlanta, Georgia, United States of America | Ankeny, Iowa, United States of America | Eden Pairie, Minnesota, United States of America | Fenton, Missouri, United States of AmericaExtraordinary Care. Extraordinary Careers.
With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.
Why Guardian Pharmacy? We’re reimagining medication management and transforming care.
Who We Are and What We’re About:
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
IT Support Specialist
Keep Teams Connected. Solve Problems That Matter. Support Growth.
At Guardian Pharmacy, technology is critical to delivering exceptional service — and behind every successful operation is a responsive, solutions-focused IT team. We’re looking for an experienced and customer-focused IT Support Specialist who thrives on solving problems, supporting end users, and keeping systems running smoothly in a fast-paced healthcare environment.
This role is ideal for someone who enjoys being the go-to technical expert, building relationships across teams, and making a direct impact on employee productivity and operational success. From onboarding new facilities to troubleshooting complex technical issues, you’ll play a key role in supporting the technology that powers our business every day.
What You’ll Do
Provide front-line technical support for hardware, software, printers, phones, and peripheral devices
Troubleshoot and resolve desktop and business application issues with professionalism and urgency
Install, configure, and maintain computers, software, and related equipment
Manage and document support requests through a ticketing/work order system
Communicate clearly with end users, providing updates and ensuring a positive support experience
Coordinate with third-party vendors and contractors when needed to resolve technical issues
Assist with software upgrades, version testing, patches, and system rollouts
Support onboarding and setup for new pharmacy locations and team members
Maintain inventory of technology equipment and supplies
Partner cross-functionally to support operational and technical initiatives
Prioritize and manage multiple projects and requests in a dynamic environment
What You Bring
3+ years of IT support or related technical experience
High School Diploma or GED required; Bachelor’s Degree preferred
Strong troubleshooting skills across desktop hardware, software, and peripherals
Experience working within ticketing or help desk systems
Excellent customer service and communication skills
Ability to work independently while managing competing priorities
Strong attention to detail with a proactive, problem-solving mindset
Ability to adapt quickly in a fast-paced, team-oriented environment
Pharmacy operations systems experience is a plus
What Makes You Successful
You take ownership and follow issues through to resolution
You stay calm under pressure and approach problems logically
You enjoy helping others and building trusted relationships
You are highly organized and able to manage multiple priorities effectively
You are motivated by continuous improvement and operational excellence
You work collaboratively and contribute positively to team success
What We Offer:
Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial
Competitive pay
401(k) with company match
Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Wellbeing
Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Time Off
Paid holidays and sick days
Generous vacation benefits based on years of service
The Guardian Difference
Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.
Apply To This Job
With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.
Why Guardian Pharmacy? We’re reimagining medication management and transforming care.
Who We Are and What We’re About:
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
IT Support Specialist
Keep Teams Connected. Solve Problems That Matter. Support Growth.
At Guardian Pharmacy, technology is critical to delivering exceptional service — and behind every successful operation is a responsive, solutions-focused IT team. We’re looking for an experienced and customer-focused IT Support Specialist who thrives on solving problems, supporting end users, and keeping systems running smoothly in a fast-paced healthcare environment.
This role is ideal for someone who enjoys being the go-to technical expert, building relationships across teams, and making a direct impact on employee productivity and operational success. From onboarding new facilities to troubleshooting complex technical issues, you’ll play a key role in supporting the technology that powers our business every day.
What You’ll Do
Provide front-line technical support for hardware, software, printers, phones, and peripheral devices
Troubleshoot and resolve desktop and business application issues with professionalism and urgency
Install, configure, and maintain computers, software, and related equipment
Manage and document support requests through a ticketing/work order system
Communicate clearly with end users, providing updates and ensuring a positive support experience
Coordinate with third-party vendors and contractors when needed to resolve technical issues
Assist with software upgrades, version testing, patches, and system rollouts
Support onboarding and setup for new pharmacy locations and team members
Maintain inventory of technology equipment and supplies
Partner cross-functionally to support operational and technical initiatives
Prioritize and manage multiple projects and requests in a dynamic environment
What You Bring
3+ years of IT support or related technical experience
High School Diploma or GED required; Bachelor’s Degree preferred
Strong troubleshooting skills across desktop hardware, software, and peripherals
Experience working within ticketing or help desk systems
Excellent customer service and communication skills
Ability to work independently while managing competing priorities
Strong attention to detail with a proactive, problem-solving mindset
Ability to adapt quickly in a fast-paced, team-oriented environment
Pharmacy operations systems experience is a plus
What Makes You Successful
You take ownership and follow issues through to resolution
You stay calm under pressure and approach problems logically
You enjoy helping others and building trusted relationships
You are highly organized and able to manage multiple priorities effectively
You are motivated by continuous improvement and operational excellence
You work collaboratively and contribute positively to team success
What We Offer:
Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial
Competitive pay
401(k) with company match
Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Wellbeing
Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Time Off
Paid holidays and sick days
Generous vacation benefits based on years of service
The Guardian Difference
Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.
Apply To This Job