IT Support Specialist

This is a remote position.

If you’re the IT person others rely on when things break—we want to talk to you.





This role is for someone who doesn’t just handle tickets, but actually solves problems, keeps systems stable, and communicates clearly with users who need support.


If you have solid experience in email systems, user management, and day-to-day IT support—this role will feel familiar, but more structured and impactful.








About the Role





You’ll support both end users and core systems, focusing on communication platforms, user access, and overall technical support.





You’ll be responsible for keeping things running—whether it’s resolving email issues, managing accounts, or handling technical concerns across devices and networks.





This is an Independent Contractor role, compensated based on active work hours, with leave credits and HMO coverage after 90 days, in a fully remote setup.








Key Responsibilities





Set up and maintain user mailboxes and distribution lists in Microsoft Exchange or Office 365
Troubleshoot email issues including SPF, DKIM, DMARC, spam filtering, and IMAP/POP3/SMTP connectivity
Provide L1/L2 technical support for hardware, software, and network concerns (LAN/WAN, Windows/macOS)
Manage Active Directory user accounts, permissions, and security groups
Document and track support requests using Jira, Zendesk, or similar tools to ensure SLA compliance
Monitor and manage security tools such as antivirus, anti-spam, and data loss prevention (DLP)


Required Qualifications & Skills


2–4 years of experience in IT Support or Helpdesk roles
Proven experience with Microsoft Office 365 / Exchange
Familiarity with Google Workspace and Windows Server administration is preferred
Basic understanding of DNS, DHCP, IP addressing, and VPN setup
Certifications such as MCSA, CCNA, or Microsoft Certified: Modern Desktop Administrator Associate are highly regarded
Ability to explain technical issues clearly to non-technical users
Key Competencies
Strong problem-solving skills, especially under pressure
Ability to work independently while collaborating with a team
Customer-focused approach to handling support requests





Reminder


This role is best suited for candidates who are:


Hands-on with real-world IT support tasks
Comfortable managing both user concerns and system-related issues
Able to maintain consistency in a fast-paced support environment













Apply Now