IT Support Specialist

Headlight is a company transforming mental healthcare, aiming to improve lives through enhanced access to care. The IT Support Specialist will provide technical support for employees, focusing on improving the IT function and supporting clinicians in delivering care.ResponsibilitiesProvide first-level support to end-users for hardware, software, and network-related issuesInstall, configure, and maintain hardware and software components, including desktops, laptops, and printersTroubleshoot and resolve technical problems in a timely manner, escalating issues as neededCollaborate with IT team members to implement and maintain IT policies and proceduresAssist in the administration of IT systems, including user account management and access controlConduct technology training sessions for employees to enhance their proficiency with IT toolsStay current with industry trends and technologies to provide proactive recommendations for system improvementsPerforms other duties as assignedSkillsProven experience as an IT Support Specialist or similar roleStrong knowledge of Windows and/or Mac operating systemsKnowledge of Office 365 administrationFamiliarity with networking concepts and troubleshootingExcellent communication and interpersonal skillsCustomer-focused with a commitment to providing exceptional serviceAbility to work independently and collaboratively in a team environmentRelevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plusExperience with EHR (Electronic Health Records) systems a plusExperience with Jira/Atlassian suite a plusBenefitsMedical, Dental and Vision on the first of the month after employment (based on FT hours)Paid Vacation, Sick, and Holiday timeEmployee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.401(k) plan with company contributionOpportunity to work in a cutting-edge healthcare technology environmentProfessional development opportunities and trainingCollaborative and supportive work cultureImpactful role contributing to the enhancement of patient care and healthcare processesCompany OverviewHeadlight is a mental health firm that aims to change the way mental health services are delivered. It was founded in 2020, and is headquartered in San Diego, California, USA, with a workforce of 201-500 employees. Its website is https://headlight.health.Company H1B SponsorshipHeadlight has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.



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