IT Support Specialist

Pearl Meyer is seeking an IT Support Specialist to join our Information Technology team. This role is centered on delivering exceptional, user-centric IT support by triaging, troubleshooting, and resolving technology issues while maintaining a high standard of service and professionalism. Responsibilities Serve as the primary point of contact for IT support requests via ticketing system, including classification, prioritization, resolution, or escalation of incidents Troubleshoot and resolve issues related to Windows OS, Microsoft 365 applications, desktops, laptops, and common business software Maintain accurate records of support activities and ensure timely ticket updates and closures Collaborate with IT team members to identify recurring issues and suggest long-term solutions Support basic administration of user accounts, permissions, and access controls Assist with onboarding/offboarding procedures, including equipment setup and software provisioning Escalate complex technical issues to senior IT staff or specialists as appropriate Contribute to documentation efforts including knowledge base articles and standard operating procedures (SOPs) Stay current with relevant IT trends, technologies, and best practices Skills Entry-level experience in IT support Ability to triage, troubleshoot, and resolve technology issues Empathy for users and a learning mindset Sound problem-solving instincts Desire to help others and take ownership of issues through resolution Ability to thrive in a collaborative environment Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience also considered Up to 5 years of professional experience in an IT support/helpdesk role Proficiency with Microsoft Windows 10/11, Microsoft 365 (Outlook, Teams, Word, Excel), and Active Directory Familiarity with MacOS Familiarity with ticketing systems (e.g., FreshService, Jira, Zendesk) Basic understanding of network connectivity, cybersecurity principles, and endpoint protection tools Strong analytical and troubleshooting skills Strong verbal and written communication abilities; ability to clearly communicate with technical and non-technical users Customer-oriented mindset with a focus on service and responsiveness Familiarity with applying AI tools responsibly to support analysis, documentation and workflow optimization Ability to multitask and work in a fast-paced environment Discretion in handling confidential and sensitive data Company Overview Connecting People, Purpose, and Performance.™ Pearl Meyer is the leading advisor to boards and senior management helping organizations build, develop, and reward great leadership teams that drive long-term success. It was founded in 1989, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is