IT Support Engineer
Job title: IT Support Engineer in New York City, NY at Curinos
Company: Curinos
Job description: Company DescriptionCurinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.Curinos is operating under a hybrid modality. This position is based in the New York metropolitan area.Job DescriptionWe are seeking an IT Support Engineer, to provide high quality, attentive L1/L2 Desktop support services to end-users via remote, telephone or desk-side. If you are a motived self starter with strong critical thinking and analytical skills, a process oriented technical problem solver, good with people and communications, and a team player, we would like to hear from you.This position will require 2-3 working days at Curinos New York office.Responsibilities
Provide end user support, break-fix and troubleshoot a range of issues, including Windows 11, Office365, network access, security software, collaboration tools, notebook / mobile hardware, peripherals, MFA, SSO, SharePoint Online, OneDrive
Manage user notebooks, user account permission management, Office365, Corporate applications and integration
Hardware, software, and peripheral installation
Onboarding / Offboarding processes including asset and license tracking
ITSM Service Desk ticket management, prioritization, followup, logging and documentation
Troubleshoot basic network connectivity issues
Assist the infrastructure team with ad-hoc duties, including the smooth operation of the office infrastructure including LAN, WiFi, printer and video conferencing equipment
Participate in audit and compliance operational management and reporting needs
Salary Range: $85,000 to $90,000QualificationsDesired Skills & Expertise
Information Technology or related major with 3-5 years of experience in a Windows OS support position
ITIL certification or working knowledge of the ITIL framework
Strong Windows 10/11 and notebook hardware installation and troubleshooting skills
Strong written and verbal communication skills
Strong experience with Microsoft Office 365 Suite
Experience configuring and supporting mobile devices, including Android and iPhone
Experience working with ITSM tools such as ServiceNow or Jira ServiceDesk
Experience with Windows Server, including Office365 administration
Basic understanding of TCP/IP for network connectivity troubleshooting
Experience with Powershell scripting and automation
Basic understanding of Amazon AWS, Microsoft Azure, Teams, OneDrive, Sharepoint Online
Additional InformationWhy work at Curinos?
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!
Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!
Learning and development tools to assist with your career development
Work with industry leading Subject Matter Experts and specialist products
Regular social events and networking opportunities
Collaborative, supportive culture, including an active DE&I program
Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services
Applying:We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need!If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at and we’ll do everything we can to help.Inclusivity at Curinos:We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.
Expected salary: $85000 - 90000 per year
Location: New York City, NY
Apply for the job now!
Apply Now
Company: Curinos
Job description: Company DescriptionCurinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.Curinos is operating under a hybrid modality. This position is based in the New York metropolitan area.Job DescriptionWe are seeking an IT Support Engineer, to provide high quality, attentive L1/L2 Desktop support services to end-users via remote, telephone or desk-side. If you are a motived self starter with strong critical thinking and analytical skills, a process oriented technical problem solver, good with people and communications, and a team player, we would like to hear from you.This position will require 2-3 working days at Curinos New York office.Responsibilities
Provide end user support, break-fix and troubleshoot a range of issues, including Windows 11, Office365, network access, security software, collaboration tools, notebook / mobile hardware, peripherals, MFA, SSO, SharePoint Online, OneDrive
Manage user notebooks, user account permission management, Office365, Corporate applications and integration
Hardware, software, and peripheral installation
Onboarding / Offboarding processes including asset and license tracking
ITSM Service Desk ticket management, prioritization, followup, logging and documentation
Troubleshoot basic network connectivity issues
Assist the infrastructure team with ad-hoc duties, including the smooth operation of the office infrastructure including LAN, WiFi, printer and video conferencing equipment
Participate in audit and compliance operational management and reporting needs
Salary Range: $85,000 to $90,000QualificationsDesired Skills & Expertise
Information Technology or related major with 3-5 years of experience in a Windows OS support position
ITIL certification or working knowledge of the ITIL framework
Strong Windows 10/11 and notebook hardware installation and troubleshooting skills
Strong written and verbal communication skills
Strong experience with Microsoft Office 365 Suite
Experience configuring and supporting mobile devices, including Android and iPhone
Experience working with ITSM tools such as ServiceNow or Jira ServiceDesk
Experience with Windows Server, including Office365 administration
Basic understanding of TCP/IP for network connectivity troubleshooting
Experience with Powershell scripting and automation
Basic understanding of Amazon AWS, Microsoft Azure, Teams, OneDrive, Sharepoint Online
Additional InformationWhy work at Curinos?
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!
Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!
Learning and development tools to assist with your career development
Work with industry leading Subject Matter Experts and specialist products
Regular social events and networking opportunities
Collaborative, supportive culture, including an active DE&I program
Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services
Applying:We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need!If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at and we’ll do everything we can to help.Inclusivity at Curinos:We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.
Expected salary: $85000 - 90000 per year
Location: New York City, NY
Apply for the job now!
Apply Now