IT Support Associate - Entry Level
About the position Responsibilities • Provide remote technical support to clients via phone and remote access tools • Travel to client sites to troubleshoot and resolve computer issues • Install and configure hardware and software • Maintain accurate and detailed records of all work performed in our ticketing system • Learn and develop new technical skills through ongoing training Requirements • 18 years of age or older • Valid driver's license, car, and insurance • Ability to lift 50 lbs • Basic Microsoft Windows and/or Macintosh skills • Excellent customer service and communication skills • Ability to learn new technical skills quickly • Strong problem-solving and troubleshooting abilities • Detail-oriented and organized Nice-to-haves • Prior experience working with customers over the phone • Some experience with computer hardware and software troubleshooting Benefits • Flexible work schedule • Paid training and ongoing professional development opportunities • Potential for work-from-home opportunities after demonstrating proficiency and trustworthiness • Gain valuable experience in the IT field • Be part of a supportive team in a company that values its employees and clients • Opportunities for increased hours as the company grows Apply tot his job