IT Support Analyst I - Remote (Overnight shift-must reside in FL)
About the position Responsibilities • Install, configure, and upgrade operating systems and software, utilizing standard business and administrative applications. • Assemble and configure computers, monitors, network infrastructure, and peripherals (such as printers, scanners, etc.), ensuring proper cabling for new installations and office reconfigurations. • Troubleshoot hardware, software, email, network, and peripheral equipment problems, making necessary repairs and corrections. • Serve as a technical resource for users, offering troubleshooting assistance and facilitating communication via a centralized help desk. • Recommend hardware and software acquisitions and assist users with evaluating their needs. • Provide training and instruction on standard business software (word processing, spreadsheets, database management), including written documentation as needed. • Maintain accurate records of equipment repairs, installations, and removals, ensuring proper tracking of hardware malfunctions. • Recommend improvements to operating procedures and contribute to the development of procedure manuals. • Participate in the planning, design, and acquisition of new or upgraded hardware and software systems. • Stay current with technology trends and recommend modifications as necessary. • Ensure confidentiality and demonstrate competencies relevant to the position. Requirements • High school diploma or GED required. • Two years of experience in computer installation, maintenance, and repair or an equivalent combination of education and experience. • Valid Florida Class E driver's license and a satisfactory driving record. • Knowledge of computer hardware, software, and peripherals, including CPUs, servers, network systems, and printers. • Understanding of financial, business, and administrative applications, and the associated hardware and software. • Familiarity with current technologies in applications, networks, and telecommunications. • Skilled in troubleshooting and resolving hardware and software issues. • Ability to clearly explain technical concepts to non-technical users. • Competence in installing, configuring, and upgrading business software and hardware. • Strong organizational skills and ability to prioritize work effectively to meet deadlines. • Excellent communication skills, both verbal and written. Benefits • 15 days of Paid Time Off (PTO) • 8 Paid Holidays • Medical, Dental, and Vision Insurance • Paid Life and AD&D Insurance • Employee Assistance Program (EAP) • Employee Recognition Programs • Corporate Discounts • 401K Program • Employee Referral Bonus Program Apply tot his job Apply tot his job