IT Support Analyst (Hybrid)

North Country Business Products is a 100% employee-owned technology company seeking an IT Support Analyst. The role involves assessing, resolving, and closing point-of-sale hardware and software issues while providing excellent customer service.ResponsibilitiesProvide a positive and friendly customer service experienceProvide timely updates to the client regarding call status and resolution planPerform a variety of software installations including remote technician, antivirus, POS software, and change of services (COS)Continuous improvement of client support service quality and efficiencyPrioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutionsWorking with and establishing rapport with vendorsSkillsProficiency with Microsoft Office and Outlook requiredExcellent communication, customer service, and data entry skills requiredMinimum of two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries strongly preferredComputer software and hardware knowledge are preferredNetwork connectivity and related software experience are preferredExperience in either retail, grocery, or hospitality industries is a plus!!Excellent communication (verbal, written, and listening skills)BenefitsTrue Ownership - After 6 months, become an associate-owner through our ESOP and share in company successCareer Growth - From technical roles to leadership positions with unlimited advancement potentialGreat Balance - Mix of fieldwork and office support with travel throughout the beautiful Twin CitiesCompany OverviewAs a leading national point-of-sale solutions provider, North Country Business Products maximizes business performance for thousands of customers across the country. It was founded in 1948, and is headquartered in Bemidji, Minnesota, USA, with a workforce of 51-200 employees. Its website is https://www.ncbpinc.com.



Apply To This Job