IT Support Analyst

Lower is a mission-driven fintech company focused on simplifying the home-buying process. The IT Support Analyst role involves providing frontline IT support, managing technology assets, and ensuring employees receive timely assistance with technical issues. Responsibilities Serve as the first point of contact for IT-related issues via phone, email, chat, or in person Troubleshoot and resolve basic hardware, software, and network-related issues, escalating complex problems when needed Provide account support including password resets, access management, and Microsoft 365 troubleshooting Configure, deploy, and maintain end-user devices (laptops, desktops, monitors, peripherals) Oversee asset management, including procurement, distribution, tracking, and reclamation of IT equipment Maintain accurate inventory records and ensure availability of devices and accessories Facilitate onboarding by preparing equipment, configuring accounts, and conducting IT orientations for new hires Support offboarding by reclaiming and resetting IT assets from departing employees Log incidents, service requests, and resolutions in the IT ticketing system Document recurring issues and resolutions to build the IT knowledge base Collaborate with cross-functional teams to support IT initiatives and process improvements Perform additional responsibilities and special projects as assigned Skills High School Diploma or equivalent; technical training or certifications preferred Strong customer service and communication skills Strong organizational skills and attention to detail Ability to lift up to 50 pounds for hardware deployment Experience in IT support, logistics, or a related technical role preferred Familiarity with asset management practices and IT inventory tools Benefits Medical/dental/vision Paid holidays Paid time off Parental leave Life insurance Short- and long-term disability 401K with company match Discount on home mortgage refinances or purchase Company Overview Lower provides home refinancing, customer service, consumer lending, home purchase, and financial services. It was founded in 2014, and is headquartered in New Albany, Ohio, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Lower has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.