IT Support Analyst

Hiya Inc. is dedicated to making voice communication safe and reliable. The IT Support Analyst will provide high-quality IT support for employees, managing device operations and assisting with security and compliance initiatives. Responsibilities Provide first- and second-line IT support for Seattle-based and remote employees Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices Administer identity and access management through Okta (user lifecycle, MFA, access requests) Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools Assist with onboarding, offboarding, and role changes Support SaaS license management and inventory tracking Document processes and continuously improve IT workflows Collaborate with global IT and cross-functional teams Assist with annual SOC 2 and ISO 27001 audit cycles Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms Support periodic control testing and playbook validation Monitor and escalate security-related alerts and issues in partnership with Security Help ensure security controls and IT best practices are consistently applied Skills Provide first- and second-line IT support for Seattle-based and remote employees Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices Administer identity and access management through Okta (user lifecycle, MFA, access requests) Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools Assist with onboarding, offboarding, and role changes Support SaaS license management and inventory tracking Document processes and continuously improve IT workflows Collaborate with global IT and cross-functional teams Assist with annual SOC 2 and ISO 27001 audit cycles Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms Support periodic control testing and playbook validation Monitor and escalate security-related alerts and issues in partnership with Security Help ensure security controls and IT best practices are consistently applied Strong IT support fundamentals and comfort handling day-to-day operational work Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation Organized and methodical, especially when handling documentation and evidence Analytical and resourceful when navigating technical systems to solve problems Comfortable working with both technical and non-technical stakeholders Clear communicator who sets expectations and follows through Curious, collaborative, and motivated by improving internal systems Benefits Employer-sponsored Insurance Medical, dental, and vision (PPO & HDHP); 50% dependent coverage Health, flexible spending, and dependent care accounts Life, AD&D, and accident coverage, with company-paid life and long-term disability 401(k) with 3% company match (via Fidelity) Flexible vacation policy and paid company holidays Paid parental leave Work-from-home equipment stipend $1,000 annually to invest in your learning and growth $1,000/year in charitable donation matching Team lunch 2x per week Company Overview At Hiya, we are revolutionizing the voice communication experience, making it more productive and secure. It was founded in 2016, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship Hiya Inc. has a track record of offering H1B sponsorships, with 2 in 2025, 3 in 2024, 4 in 2023, 2 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.