IT Support Analyst

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The IT Support Analyst I provides front-line technical support to employees, ensuring timely resolution of technical issues and maintaining operational continuity.ResponsibilitiesProvide first-level technical support for system access, application usage, mobile devices, and enterprise platformsTroubleshoot routine issues and guide users through system functionality and problem resolutionManage and document support cases, including troubleshooting steps and resolutions, within the ticketing systemEscalate complex or unresolved issues to senior analysts or specialized technical teamsSupport user onboarding and offboarding by managing account setup, access, and system configurationsMonitor incoming support requests to ensure timely response and adherence to service standardsContribute to knowledge base documentation and support process improvementsSkills1–3 years of experience in IT support, service desk, or technical support rolesExperience troubleshooting operating systems, applications, and mobile devicesAbility to document technical issues and follow structured support workflowsStrong communication and customer service skillsAbility to manage multiple support requests in a fast-paced environmentExperience supporting enterprise platforms such as SalesforceCompany OverviewOne of the largest, most trusted in-home care companies in the nation. It was founded in 2008, and is headquartered in El Segundo, California, USA, with a workforce of 10001+ employees. Its website is https://www.24hrcares.com.Company H1B Sponsorship24 Hour Home Care has a track record of offering H1B sponsorships, with 2 in 2024. Please note that this does not guarantee sponsorship for this specific role.



Apply Now