IT Specialist

Chainguard is the secure foundation for software development and deployment, focused on providing guarded open source software. The IT Specialist will ensure the smooth operation of the company's IT infrastructure, manage IT systems, and provide technical support to employees while collaborating with various stakeholders.ResponsibilitiesPrioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problemsBe our on site support for our newly created NYC office by maintaining our network, A/V, and supporting/troubleshooting our IT assetsWork with vendors to order, manage, and ship hardware worldwideManage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware collaborating closely with Chainguard’s HR/Recruiting teamReceives requests through the IT ticketing system, via email, or Slack for assistance on computer related problems including hardware, software, peripheral, and related equipment; determines severity of problems; troubleshoots, resolves or escalates to appropriate technical staff as appropriateProvides on-call support (some holidays)SkillsExperience in IT Support, ideally at a remote or startup environmentExperience with MacOS and LinuxExperience with mobile device management (MDM)A strong understanding of IT Security best practices and a desire to improve themExcellent written and verbal communication skills with both technical and non-technical audiencesSome travel requiredAbility to be in our NYC office 50% of the work weekProactively self-motivated and self-starterStrong ability to cycle between working independently and in a team environmentMotivated and eager to participate in growing and changing environments (often wearing 'many hats')An eagerness to grow and build a company that's solving an important problemBenefitsFlexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.Company OverviewChainguard is a cloud-native development platform that provides low-to-zero CVE container images for building and running applications. It was founded in 2021, and is headquartered in Kirkland, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.chainguard.dev.Company H1B SponsorshipChainguard has a track record of offering H1B sponsorships, with 1 in 2024, 2 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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