IT Solution Analyst (License Entitlement Management)

Overview Location: Remote (U.S.) Employment Type: Full-Time Are you an analytical problem‑solver with a passion for software licensing and asset management? Trissential is looking for an IT Solution Analyst to join our client’s Software Asset Management (SAM) team. In this role, you’ll help maintain accurate license entitlement records, influence spend decisions, partner with sourcing and legal teams, and support a mature, enterprise-level SAMPro environment. If you want a role where your work directly impacts cost savings, compliance, and operational efficiency this one’s for you. What’s in It for You? Meaningful Impact. Your work ensures accurate licensing, supports cost-saving strategies, and strengthens enterprise-wide compliance Exposure Across the Business. Collaborate with sourcing, legal, portfolio leadership, SAM leads, and external vendors Growth Opportunity. Work in a high-performing SAM environment where new ideas and process improvements are welcomed Strong Team Culture. Join a team of 7 dedicated SAM professionals who value collaboration, learning, and continuous improvement Hands-On Experience. Work directly in ServiceNow SAM Pro, Flexera, Power BI, and enterprise licensing environments Your Role & Responsibilities Maintain accurate license entitlement and contract data in ServiceNow SAM Pro Support software maintenance renewals by collaborating with sourcing and legal Conduct license true-ups, de-scoping, and reclamation activities Analyze software usage and spend to identify cost savings and optimization opportunities Assist with planning, budgeting, and demand forecasting Handle operational and ad hoc requests to support the broader SAM organization Present findings and insights to team members and leadership Engage with external vendors as needed through sourcing Skills & Experience You Should Possess 5–7 years of relevant experience in IT operations, SAM, licensing, or analytical roles Experience with ServiceNow SAM Pro, Flexera, USU, or similar software asset management tools Strong understanding of software licensing models and entitlement management Ability to read, interpret, and analyze End User License Agreements (EULAs) Proficiency in Excel; comfortable analyzing and presenting data Experience with Power BI for dashboard creation (or ability to learn quickly) Strong communication skills, with confidence in presenting findings to stakeholders Eager to learn, collaborative, and comfortable working across teams Bonus Points If You Have Experience in enterprise sourcing, procurement, or contract management Prior involvement in cost-savings initiatives or license optimization programs Familiarity with Jira Background in ITAM or SAM across any industry Education & Certifications You Need No specific degree or certifications required Equivalent experience in software asset management or IT operations is highly valued What We Offer At Trissential, we know great work happens when talented people feel supported, valued, and empowered. When you join our client’s team, you’ll experience a culture built on collaboration, growth, and meaningful work. Competitive Compensation – $53–$63 per hour . Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography. Comprehensive Benefits for you and your dependents. Medical, dental, vision, free tele‑health, HSA with company contribution, life and disability insurance, and 401k with matching Paid Time Off – Offers paid time away from work Remote Work Flexibility – Enjoy a fully remote U.S. role Career Development – Access to professional development, mentorship, and growth pathways Supportive Team Culture – Work with SAM leaders who encourage continuous learning and improvement This role is only open to individuals authorized to work in the United States. Ready to make an impact on enterprise Software Asset Management? Apply today and take your next career step as an IT Solution Analyst with Trissential!