IT Service Desk, Technician I

Extra Space Storage is a leading company in the self-storage industry, seeking motivated individuals to join their team. The Technician I will provide Tier I end-user service desk support, troubleshoot issues, and maintain systems and software for corporate and remote site locations.ResponsibilitiesResolve Service Desk tickets according to SLAResolve customer issues via phone, email, and remote computer softwareProvide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers, and networkingAccurately document customer interactions in a service desk ticketing systemEscalate issues to the next tier with next level of difficultyInstall, make changes, and repair computer hardware and softwareFollow-up with customers to ensure issues are resolvedFollow detailed training and 'how to' documents to resolve ticketsSkillsHigh school diploma or GED requiredHelp Desk experience or work equivalent a plusBasic technical experience with Windows operating systems and computer hardwareExcellent customer service skillsEagerness to learnEnthusiastic and positive attitudeFlexibility to work assigned shift which can include Saturday's as shift demandsDetail orientedHighly organized to manage assigned Service Desk tickets to resolutionFollow Service Desk practices and proceduresAssociate or bachelor's degree a plusA+ and/or Network+ certification a plusCompany OverviewExtra Space Storage offers climate-controlled, self storage units. It was founded in 1977, and is headquartered in Tucson, Arizona, USA, with a workforce of 5001-10000 employees. Its website is http://www.extraspace.com.Company H1B SponsorshipExtra Space Storage has a track record of offering H1B sponsorships, with 3 in 2025, 2 in 2024, 1 in 2023, 2 in 2022, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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