IT Service Desk, Technician I

Extra Space Storage is a leading company in the self-storage industry, known for its collaborative work environment. They are seeking a Technician I to provide Tier I end-user service desk support, including troubleshooting and maintaining systems and software for internal corporate and remote site locations. Responsibilities Resolve Service Desk tickets according to SLA Resolve customer issues via phone, email, and remote computer software Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers, and networking Accurately document customer interactions in a service desk ticketing system Escalate issues to the next tier with next level of difficulty Install, make changes, and repair computer hardware and software Follow-up with customers to ensure issues are resolved Follow detailed training and 'how to' documents to resolve tickets Skills High school diploma or GED required Help Desk experience or work equivalent a plus Basic technical experience with Windows operating systems and computer hardware Excellent customer service skills Eagerness to learn Enthusiastic and positive attitude Flexibility to work assigned shift which can include Saturday's as shift demands Detail oriented Highly organized to manage assigned Service Desk tickets to resolution Follow Service Desk practices and procedures Associate or bachelor's degree a plus A+ and/or Network+ certification a plus Company Overview Extra Space Storage offers climate-controlled, self storage units. It was founded in 1977, and is headquartered in Tucson, Arizona, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Extra Space Storage has a track record of offering H1B sponsorships, with 3 in 2025, 2 in 2024, 1 in 2023, 2 in 2022, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.