IT Security Support Specialist

We are starting a training course which will enable you to master one of the trending Cyber Security professions and accelerate your career path inEmail Security & Domain protection.The course includes 3-months intensive training with real possibility to be employed by the world leading DMARC provider:· 1st month – Introduction, which will enable both the participants and the company figure out the interest towards a specific field of cyber security(unpaid)· 2nd month – Deep dive into the processes (the selected candidates will get paid for participation)· 3rd month – Start of on-the-job training with interaction with real customers and enterprises) The finally selected candidates will get the job offer and continue education for another 3 months with full paid salary. About the job:We accompany our customers every step of the way from the moment they start partnering with us through their journey. We bring passion to what wedo every day because what we do matters to real businesses and safeguards its cybersecurity. We work in a collaborative environment to ensure wedeliver an exceptional customer experience. If you are passionate about helping people, love technology, are a genuine problem solver, aren't afraid ofchallenges, and have a desire to push yourself to your maximum potential, our CS team is where you belong.As a Security and Technical Support Specialist you will become an important member of the Customer Support team, influence the company'scontinued success, and represent EasyDMARC to its customers. As Our Customer Support Specialist, You Will: · Assist customers with all aspects of our product via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction· Become a DMARC Expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to uniqueworkflow needs· Utilize Support tools to efficiently deliver a world class customer experience· Conduct in-depth investigations, reviews, and audits to Customers· Work closely with a diverse team to provide superior quality technical support and maintain a positive environment· Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution· Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders· Take an active role in thought leadership through writing blogs, articles, and whitepapers To Be Successful In This Role, You'll Need:· Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types· Established technical problem solving and critical thinking skills, including the ability to think creatively to find solutions· Perfect English communicator in both written and verbal form· Ability to work smoothly both independently and within a team· Self-motivated to master a complex software and learn new technologies on the fly· Keep a cool head and maintain organization and attention to detail while multitasking in a challenging, fast-paced environment· Maintain strong relationships with Customers, Product, & Sales team· Other language(s) knowledge is a plus· Technical background is a plus For more information about EasyDMARC, visit https://easydmarc.com/

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