IT Project Manager
Position Overview
The IT Project Manager will lead and execute technology initiatives across Support Services Group’s global footprint, with a primary focus on LATAM and North America. This role drives delivery of complex IT programs related to infrastructure, cloud, security, compliance, application development, and global process standardization.
The ideal candidate understands large-scale IT environments, can translate technical requirements into executable project plans, and thrives in a fast-paced, enterprise-level BPO environment.
Key Responsibilities
Project Delivery
Lead end-to-end IT projects including:
Infrastructure builds & upgrades (network, server, storage, data center, telecom)
Cloud migration & modernization initiatives
Application development & software deployment
Server upgrades, virtualization, and patching programs
Workstation tech upgrades and deployment initiatives
Cybersecurity & compliance enhancements (SOC2, ISO27001, PCI)
Disaster recovery & business continuity tech readiness
Global standardization and process optimization initiatives
Develop project charters, schedules, RACI matrices, status reports, and risk logs
Ensure all projects meet timelines, scope, cost, and quality expectations
Stakeholder & Vendor Management
Collaborate with cross-functional IT, facilities, operations, telecom, and security teams
Coordinate with external vendors and technology partners
Facilitate executive updates, technical workshops, and milestone reviews
Documentation & Governance
Maintain PMO documentation and reporting cadence
Ensure adherence to IT governance, change control, and security protocols
Track technical requirements and confirm validation/UAT and deployment standards
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience.
3+ years experience in IT project management or technical program coordination
Demonstrated success managing multi-disciplinary tech projects in enterprise environments
Strong understanding of infrastructure, networking, servers, cloud concepts, and cybersecurity fundamentals
Experience working with PM methodologies (Agile, Waterfall, Hybrid)
Familiarity with compliance frameworks (ISO, SOC2, PCI) is highly preferred
Strong written and verbal communication skills (English required, Spanish preferred)
Ability to work across regions/time zones and manage cross-functional teams
Key Competencies
Technical acumen & ability to translate complex IT language to business terms
Strong communication and reporting skills
Problem-solving, structured thinking, and risk management
Strong organizational and prioritization skills
Ability to manage multiple simultaneous programs in a high-growth environment
Advanced proficiency in spoken and written English, with strong business communication skills
Apply Now
The IT Project Manager will lead and execute technology initiatives across Support Services Group’s global footprint, with a primary focus on LATAM and North America. This role drives delivery of complex IT programs related to infrastructure, cloud, security, compliance, application development, and global process standardization.
The ideal candidate understands large-scale IT environments, can translate technical requirements into executable project plans, and thrives in a fast-paced, enterprise-level BPO environment.
Key Responsibilities
Project Delivery
Lead end-to-end IT projects including:
Infrastructure builds & upgrades (network, server, storage, data center, telecom)
Cloud migration & modernization initiatives
Application development & software deployment
Server upgrades, virtualization, and patching programs
Workstation tech upgrades and deployment initiatives
Cybersecurity & compliance enhancements (SOC2, ISO27001, PCI)
Disaster recovery & business continuity tech readiness
Global standardization and process optimization initiatives
Develop project charters, schedules, RACI matrices, status reports, and risk logs
Ensure all projects meet timelines, scope, cost, and quality expectations
Stakeholder & Vendor Management
Collaborate with cross-functional IT, facilities, operations, telecom, and security teams
Coordinate with external vendors and technology partners
Facilitate executive updates, technical workshops, and milestone reviews
Documentation & Governance
Maintain PMO documentation and reporting cadence
Ensure adherence to IT governance, change control, and security protocols
Track technical requirements and confirm validation/UAT and deployment standards
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience.
3+ years experience in IT project management or technical program coordination
Demonstrated success managing multi-disciplinary tech projects in enterprise environments
Strong understanding of infrastructure, networking, servers, cloud concepts, and cybersecurity fundamentals
Experience working with PM methodologies (Agile, Waterfall, Hybrid)
Familiarity with compliance frameworks (ISO, SOC2, PCI) is highly preferred
Strong written and verbal communication skills (English required, Spanish preferred)
Ability to work across regions/time zones and manage cross-functional teams
Key Competencies
Technical acumen & ability to translate complex IT language to business terms
Strong communication and reporting skills
Problem-solving, structured thinking, and risk management
Strong organizational and prioritization skills
Ability to manage multiple simultaneous programs in a high-growth environment
Advanced proficiency in spoken and written English, with strong business communication skills
Apply Now