IT Ops Analyst, Sr. (Remote | DoD Clearance)
Title: IT Operations Analyst, Sr.
Location: Remote
Clearance: Secret eligible
About this role:
We are looking for experience with:
What will make you successful:
Nice to Have:
Who We Are:
Program Overview:
Benefits / Additional Info:
Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks, & events are offered as well!
#ITOperationsAnalyst #Secreteligibility #DOD #Airforce #PlatformOne #remote #enterprise #customerexperience #endusersupport #servers #hardware #firsttier ##troubleshoot #rootcause #Linux #scripting #bash #python #Servicenow #IATII #Securityplus #cloudarchitecture #AWS #Azure #Googlecloud #Activedirectory #Immediatehire
Location: Remote
Clearance: Secret eligible
About this role:
- Rackner is seeking a Sr. IT Operations Analyst who will provide support to end users for PC, server, mainframe applications, and hardware.
- Handles escalated issues that the first tier of help desk support is unable to resolve.
We are looking for experience with:
- Troubleshoot issues to determine root-cause and drive to resolution
- Linux and scripting (Bash and Python, etc.)
- Cloud systems and architectures (i.e. AWS, Azure, Google Cloud)
- Active Directory
What will make you successful:
- The Sr. IT Operations Analyst may interact with network services, software system engineering, and/or applications development to restore service and/or identity and correct core problems.
- Simulates or recreates user problems to resolve operating difficulties and recommends system modifications to reduce user problems.
- The Sr. IT Operations Analyst will maintain currency and highest level of technical skill in field of expertise.
- Possesses and applies expertise on multiple complex tasks, presents solutions to problems, and contributes to deliverables and perform metrics where applicable.
Nice to Have:
- ServiceNow support
- 8750 Certification or Security+
Who We Are:
- Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
- We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
- We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
- Our customers hail from a diverse, ever growing list of industries.
Program Overview:
- Platform One, a DoD-wide enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging best practices at various classification levels.
- In support of Platform One, the Customer Experience team was developed to provide support throughout the customer life-cycle.
Benefits / Additional Info:
Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks, & events are offered as well!
- 401k with 100% matching up to 6%
- Highly competitive PTO
- Great health Insurance with large network of providers
- Medical, Dental and Vision
- Life insurance, and short + long term disability
- Industry-Leading Weekly Pay Schedule
- Home office & equipment plan
#ITOperationsAnalyst #Secreteligibility #DOD #Airforce #PlatformOne #remote #enterprise #customerexperience #endusersupport #servers #hardware #firsttier ##troubleshoot #rootcause #Linux #scripting #bash #python #Servicenow #IATII #Securityplus #cloudarchitecture #AWS #Azure #Googlecloud #Activedirectory #Immediatehire
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