IT Operations Specialist

About XBOWBuild the future of offensive security with XBOW. Attackers are already using AI to move faster than defenders can react—we’re creating the platform that puts security ahead in the arms race. Our AI-powered system autonomously discovers, validates, and even exploits vulnerabilities, giving organizations proof-backed results in hours instead of weeks.Founded by Oege de Moor, creator of GitHub Copilot, and backed by Sequoia, Altimeter, and other leading investors, XBOW is applying cutting-edge AI to one of the world’s most urgent problems. In just over a year, our AI, built by a world-class AI team and legendary security researchers — has uncovered thousands of real-world zero-days across the software billions rely on, and achieved the #1 ranking on HackerOne’s global leaderboard.We’re a team of builders, hackers, and researchers who thrive on solving problems others think are impossible. If you want to push the boundaries of AI, reshape how security is done, and join the group defining this new era of defense — we’d love to talk.Your Role: IT Operations SpecialistWe're looking for a motivated, hands-on IT Operations Specialist to help support our internal systems, devices, and team. You'll assist with onboarding, manage day-to-day IT operations, and help keep our environment secure and running smoothly. This is a great opportunity to grow your skills across IT, security, and infrastructure in a fast-moving startup environment.You’ll work closely with our IT and Security Engineers across the UK, EU, and USA - joining as the first APAC hire in a growing global team. While you’ll have strong support around you, you should be comfortable taking initiative, working independently, and learning quickly.What You'll DoSupport end-user environments including laptops and device management (MDM)Assist with identity and access management — provisioning/deprovisioning accounts, managing permissionsHelp maintain SaaS tools such as Google Workspace, Slack, GitHub, and 1PasswordSupport onboarding and offboarding processesWrite basic scripts (Python/Bash) to assist with repetitive IT tasksHelp enforce technical security policies e.g. patching, disk encryption, MFAMaintain asset inventory and documentationRespond to internal IT support requests and escalate when neededAssist with compliance-related tasks and documentation (SOC 2, ISO 27001)Who You Are1–3 years of experience in an IT support or helpdesk roleComfortable working in a Mac-first, remote environmentBasic familiarity with MDM tools (Mosyle, Jamf, or similar)Some exposure to identity tools like Okta or Google WorkspaceEager to learn scripting and automation — even if you're still developing those skillsSecurity-conscious and detail-orientedStrong communicator who can support both technical and non-technical teammatesSelf-starter who can manage tasks independently in a remote-first environmentBonus PointsAny exposure to AWS or cloud environmentsFamiliarity with compliance frameworks (SOC 2)Experience at a startup or fast-growing companyWhat We OfferCompensation & Equity: Competitive salary and stock optionsGrowth: Learn directly from experienced IT, Security, and AI engineersImpact: Play a foundational role in keeping a cutting-edge security company runningRemote-First: Work from anywhere, with regular in-person collaboration opportunitiesWhat Else You Should KnowLocation: APAC Remote (AUS / NZ preferred)Contract: Full-timeHiring Process:Intro call with the Talent teamTechnical Interview (practical IT scenario exercise)HM InterviewFinal Interview as neededWe're a security company that moves fast and lives in the command line. If you're ready to grow your IT career in a high-impact environment, let's talk.

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