IT Onboarding Specialist

Akin is a company that focuses on providing a structured onboarding experience for new hires. The IT Onboarding Specialist is responsible for introducing new employees to the company's IT systems and policies, ensuring a smooth transition into the organization. Responsibilities Participates in Akin’s New Employee Welcome meetings introducing new hires to the IT onboarding process Conducts IT Onboarding appointments Prepares and ships equipment for new hires to the appropriate location Maintains an up-to-date computer and cellphone inventory Prepares and ships replacement equipment Operates internal backend and account provisioning tools and resolves issues Effectively uses ticketing system to organize, prioritize and monitor work Performs quality assurance checks of onboarding process and maintains accurate documentation at all times Collaborates with HR, hiring managers and other stakeholders on process improvement Partners with MSP and other vendors to ensure a successful onboarding Handles offboarding requests and ensures assigned equipment is returned to inventory in a timely manner Creates, maintains and supports a safe and welcoming environment for people of color, disabled, trans and gender non-conforming staff, and other historically excluded populations Assists with other IT projects and support needs during downtime, onsite as needed Skills 1+ years of IT/help desk support Active Directory or EntraID administration Experience with Windows and iOS environments A valid driver's license and a favorable driving record, with no more than three violations within the past three years Experience in customer facing IT/help desk technical support roles Power user of Microsoft applications Extraordinary communication, time management and problem-solving skills Ability to prioritize tasks and follow through to completion Extremely attentive to detail Customer-centric attitude Familiarity with or interest in the principles of accessibility, inclusion, and belonging; and experience working successfully with colleagues, clients, or communities from a variety of backgrounds Demonstrated openness to learning and contributing to an inclusive workplace environment Experience using a ticketing system (JIRA, Zendesk, or similar) Experience supporting Microsoft cloud computing platform Bilingual in English/Spanish is a major plus Benefits Comprehensive benefits package Competitive pay Medical Dental Retirement benefits Paid time off Company Overview Children's Home Society of Washington and Childhaven, have merged to become Akin. It was founded in 1896, and is headquartered in Seattle, Washington, USA, with a workforce of 201-500 employees. Its website is