IT Helpdesk - PH (Remote)
Overview:
Snapscale is seeking an experienced Level 2 Help Desk / Support Agent to provide technical support within a Managed Service Provider (MSP) environment. This role involves handling escalated IT issues, supporting end users, and managing Microsoft-based systems and infrastructure. The ideal candidate has strong troubleshooting skills, solid technical knowledge, and the ability to work in a fast-paced support environment.
Key Responsibilities:
Provide Level 2 technical support for end users via phone and remote tools
Set up new PCs and ensure proper documentation of all work performed
Manage and support Office 365 environments, including user administration
Troubleshoot hardware and software issues on Windows 10 and Windows 11 systems
Support Microsoft Intune device management (basic level)
Administer users and permissions in Windows Server 2012 and later
Provide support for SharePoint (Office 365) administration
Perform virus removal, system cleanup, and remediation tasks
Troubleshoot PC hardware issues (memory, storage, and component replacement)
Support basic network troubleshooting (WAN/LAN, IP addressing, DHCP)
Perform basic firewall troubleshooting and configuration
Use ConnectWise Manage and remote support tools for ticket handling
Perks:
Health Maintenance Organization (HMO)
Competitive pay
Government-mandated benefits
13th month pay
Night differential pay
Internet allowance
Yearly salary increase
Opportunities for career growth and development
Requirements
5–7+ years of experience in a Managed Service Provider (MSP) or Help Desk environment
Strong experience managing Office 365 users and systems
Solid knowledge of Microsoft Windows 10/11 environments
Experience with Microsoft Office 2016, 2019, and Office 365
Experience with Windows Server 2012 and later user management
Basic knowledge of Microsoft Intune and SharePoint administration
Strong troubleshooting skills for hardware, software, and network issues
Understanding of WAN/LAN, IP addressing, and DHCP concepts
Familiarity with basic firewall configuration and troubleshooting
Willingness to learn new technologies and tools
Strong communication skills with a positive and team-oriented attitude
Detail-oriented, self-driven, and able to work independently
Snapscale is seeking an experienced Level 2 Help Desk / Support Agent to provide technical support within a Managed Service Provider (MSP) environment. This role involves handling escalated IT issues, supporting end users, and managing Microsoft-based systems and infrastructure. The ideal candidate has strong troubleshooting skills, solid technical knowledge, and the ability to work in a fast-paced support environment.
Key Responsibilities:
Provide Level 2 technical support for end users via phone and remote tools
Set up new PCs and ensure proper documentation of all work performed
Manage and support Office 365 environments, including user administration
Troubleshoot hardware and software issues on Windows 10 and Windows 11 systems
Support Microsoft Intune device management (basic level)
Administer users and permissions in Windows Server 2012 and later
Provide support for SharePoint (Office 365) administration
Perform virus removal, system cleanup, and remediation tasks
Troubleshoot PC hardware issues (memory, storage, and component replacement)
Support basic network troubleshooting (WAN/LAN, IP addressing, DHCP)
Perform basic firewall troubleshooting and configuration
Use ConnectWise Manage and remote support tools for ticket handling
Perks:
Health Maintenance Organization (HMO)
Competitive pay
Government-mandated benefits
13th month pay
Night differential pay
Internet allowance
Yearly salary increase
Opportunities for career growth and development
Requirements
5–7+ years of experience in a Managed Service Provider (MSP) or Help Desk environment
Strong experience managing Office 365 users and systems
Solid knowledge of Microsoft Windows 10/11 environments
Experience with Microsoft Office 2016, 2019, and Office 365
Experience with Windows Server 2012 and later user management
Basic knowledge of Microsoft Intune and SharePoint administration
Strong troubleshooting skills for hardware, software, and network issues
Understanding of WAN/LAN, IP addressing, and DHCP concepts
Familiarity with basic firewall configuration and troubleshooting
Willingness to learn new technologies and tools
Strong communication skills with a positive and team-oriented attitude
Detail-oriented, self-driven, and able to work independently