IT Helpdesk

Company Description:AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access. AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal,"  "Best in Show," and "Top Channel Program." AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive ratesJob Description:IT Help Desk Job Description:Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.IT Help Desk Responsibilities:·         Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs; ·         Sets up and configures desktop computers, peripherals and accounts assigning security level;·         Installs software and installs and repairs hardware and peripherals;·         Tests programs;·         Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;·         Maintains systems, databases and web pages;·         Administers user accounts;·         Designs and produces basic reports;·         Transfers computer files between platforms;·         Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems; ·         Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns; ·         Arranges for distribution of output to customer;·         Maintains records;·         Contributes to unit goals by accomplishing related duties as required.Qualifications:IT Help Desk Requirements:·         4+ years of previous working experience as an IT Help Desk Technician·         BA in IT, Computer Science or similar relevant field·         In-depth knowledge of computer systems and mobile devices·         Hands on experience with diagnosing and resolving basic technical issues·         Excellent communication and interpersonal skills·         Customer-oriented and patient Additional Information:All your information will be kept confidential according to EEO guidelines. 

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