IT Help Desk Technician
Description
Surf Bar is looking for an IT Help Desk Technician to join our vibrant team in Oklahoma City. This full-time, remote position offers an exciting opportunity to support our technology needs in the food and beverages industry. As an entry-level technician, you will play a crucial role in ensuring that our staff and systems are running seamlessly.
In this role, you will provide technical support, troubleshoot issues, and assist with the maintenance of our IT infrastructure. Your contributions will enhance productivity and improve the overall experience for our team, enabling us to deliver exceptional service to our customers. We offer a competitive salary range of $20,000 - $80,000 annually, reflecting the importance of IT services in our operations.
Responsibilities
Provide front-line support for IT-related issues and inquiries
Troubleshoot hardware and software problems for staff
Maintain and update computer systems and local networks
Assist with the installation and configuration of hardware and software
Monitor system performance and report issues to management
Document all support activities in ticketing system
Contribute to departmental projects and initiatives
Provide exceptional customer service to all team members
Requirements
High school diploma or equivalent; relevant IT certifications are a plus
Basic understanding of computer systems and mobile devices
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work independently and as part of a team
Familiarity with ticketing systems and remote support tools
Basic knowledge of networking concepts is preferred
Interest in pursuing a career in IT and willingness to learn
Surf Bar is looking for an IT Help Desk Technician to join our vibrant team in Oklahoma City. This full-time, remote position offers an exciting opportunity to support our technology needs in the food and beverages industry. As an entry-level technician, you will play a crucial role in ensuring that our staff and systems are running seamlessly.
In this role, you will provide technical support, troubleshoot issues, and assist with the maintenance of our IT infrastructure. Your contributions will enhance productivity and improve the overall experience for our team, enabling us to deliver exceptional service to our customers. We offer a competitive salary range of $20,000 - $80,000 annually, reflecting the importance of IT services in our operations.
Responsibilities
Provide front-line support for IT-related issues and inquiries
Troubleshoot hardware and software problems for staff
Maintain and update computer systems and local networks
Assist with the installation and configuration of hardware and software
Monitor system performance and report issues to management
Document all support activities in ticketing system
Contribute to departmental projects and initiatives
Provide exceptional customer service to all team members
Requirements
High school diploma or equivalent; relevant IT certifications are a plus
Basic understanding of computer systems and mobile devices
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work independently and as part of a team
Familiarity with ticketing systems and remote support tools
Basic knowledge of networking concepts is preferred
Interest in pursuing a career in IT and willingness to learn