IT Help Desk
Wachter, Inc. is a family-owned company that has been in operation since 1930, focusing on providing technology solutions to commercial and industrial clients. They are seeking a tech-savvy IT Help Desk professional who will provide on-site and remote support for various office devices, troubleshoot hardware and software issues, and manage service tickets efficiently. Responsibilities Provide on-site IT and remote support for internal employee PCs, Macs, printers, mobile phones, and other office devices Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac and Linus platforms Assist users with cloud based and locally installed applications such as Microsoft 365 applications Manage ticket queue and resolve service tickets in a timely manner Collaborate with the larger IT team and stakeholders for escalations and issue resolution Ensure IT policies and best practices are followed Perform routine maintenance and updates on IT equipment Maintain accurate records of IT assets and support activities Skills Proven experience in IT support, preferably in a corporate environment Strong knowledge of Windows, MacOS, and Linux operating systems Proficiency with installing Microsoft 365 applications and troubleshooting Experience with printers, mobile phones, and other office technology Familiarity with IT ticketing systems (ServiceNow experience is a plus) Excellent problem-solving skills and ability to work independently Strong communication skills and customer service orientation Must be able to occasionally lift up to 50 pounds Occasional after-hours work may be required Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.) Benefits Medical, Dental, Prescription & Vision Benefits Life, AD&D, and LTD insurance Paid Vacation and Holidays Company-Matched 401(k) and IRA Retirement Savings Company Overview Wachter is on the cutting-edge of technology and infrastructure installation and has been since 1930. Wachter is a Cisco Gold Certified Partner. It was founded in 1930, and is headquartered in Lenexa, Kansas, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Wachter, Inc. has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.