IT Field Support Engineer
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job Summary Iron Mountain is seeking a motivated IT Field Support Engineer to join our Information Technology team. In this role, you will be responsible for the on-site installation, maintenance, and troubleshooting of critical computer systems and network infrastructure across our locations. You will serve as the essential hands-on link between our physical sites and global support teams to ensure seamless business connectivity. Our Information Technology team is a fast-paced, collaborative group dedicated to maintaining high-performance infrastructure and delivering world-class technical support to our global workforce. What You’ll Do In this role, you will: Lead on-site technical operations by installing, configuring, and maintaining hardware including servers, Nutanix systems, and network devices such as Firewalls, Routers, and Switches. Collaborate with Global Real Estate project managers and remote Network Engineering teams to design and outfit sites with Information Technology infrastructure following standardized organizational concepts. Ensure compliance with security policies and industry standards by implementing rigorous network security practices and maintaining accurate documentation of system configurations. What You’ll Bring The ideal candidate will have: 3–4 years of experience as an Information Technology Field Service Engineer or in a high-intensity technical support role. Strong knowledge of network protocols and infrastructure, including Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Wide Area Networks (WAN), and Local Area Networks (LAN). Proven ability in hardware troubleshooting and physical infrastructure deployment, including racking equipment and managing structured cabling. Bachelor’s or Associates degree in Information/Networking Technology, or a related field, or equivalent experience. Ability to travel domestically up to 80% of the time. What We Offer (Benefits) Location: USA. Competitive compensation and benefits aligned with the experience. Comprehensive health, wellness, and retirement plans. Flexible work options and alternative work arrangements to support work–life balance. Opportunities for continuous learning and professional growth, including support for industry certifications. Paid time off and holidays to ensure you have time to recharge. Reasonably expected salary range: $81,200.00 - $108,300.00 Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate. Category: Information Technology