IT Desktop Support Specialist | Information Technology Division
About the position The Attorney General Andrea Joy Campbell’s Office is looking for a highly motivated individual to join the Information Technology Division as an IT Desktop Support Specialist. The IT Desktop Support Specialist is a detail-oriented and customer-focused member of our technology team. This role is responsible for providing frontline support to employees, ensuring smooth onboarding and offboarding processes, managing IT assets, and resolving technical issues in a Windows 11 and Microsoft 365 environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to IT service delivery. Responsibilities • Set up and configure new user accounts, devices, and software. • Ensure departing employees are properly offboarded, including account deactivation and equipment retrieval. • Act as the first point of contact for IT-related issues via phone, email, or ticketing system. • Provide Tier 1 support for hardware, software, and network issues, escalating when necessary. • Prepare, image, and deploy laptops, desktops, and peripherals to end users. • Maintain inventory of IT equipment and ensure timely replacements or upgrades. • Troubleshoot and resolve common desktop, application, and connectivity problems. • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. • Assist with tracking and maintaining IT assets in the asset management system. • Ensure accurate documentation of equipment assignments and returns. • Monitor and respond to basic security alerts and incidents. • Educate users on security best practices and assist with password resets, MFA, and phishing reports. Requirements • Associate or bachelor’s degree in information technology or related field or equivalent experience. • A minimum of zero to three (0–3) years of experience in IT desktop support or help desk role. • Knowledge of Windows 11 operating system and Microsoft 365 applications. • Basic understanding of cybersecurity principles and incident response. • Excellent problem-solving, organizational, and communication skills. • Ability to work independently and collaboratively in a fast-paced environment. Nice-to-haves • Familiarity with IT asset management practices and ticketing systems, preferred. • Knowledge of endpoint management tools (e.g., Intune, SCCM), preferred. • Exposure to ITIL practices and service desk workflows, preferred. • CompTIA A+, Network+, or Security+ certification, a plus. Apply tot his job