IT Coordinator

BGC Engineering Inc. is an international applied earth sciences professional services firm with a focus on innovation and collaboration. They are seeking an organized and detail-oriented IT Coordinator to manage IT operations, handle support requests, and coordinate hardware inventory within the IT team. Responsibilities Serve as the first point of contact for IT support requests, performing first-pass triage and routing of incoming tickets through Freshservice Handle day-to-day helpdesk tasks including documentation, filing, expense support, and ticket follow-ups Manage IT hardware inventory for peripherals (monitors, docks, etc.), iPads, and laptops (new and spare), coordinating with technicians as needed Coordinate asset disposal and recycling processes, maintaining documented chain of custody Manage printer operations including service calls, supplies, and lease tracking Support AV systems at HQ Vancouver, assisting with outages, new room setups, and vendor coordination alongside technical staff Participate in weekly IT ticket queue reviews, helping track ticket trends and inventory status Support ISP-related coordination such as tracking service issues and liaising with providers Assist with logistics and planning for the annual IT Summit Maintain organized records and documentation related to IT assets and processes Skills 0–2 years of relevant experience in IT support, coordination, or administrative roles Completion of a diploma, certificate, or relevant post-secondary education in business information technology management, or a related field Comfortable working with IT ticketing systems (e.g., Freshservice, Jira) and following standard workflows Strong organizational and administrative skills with attention to detail Good communication skills and a professional, service-oriented approach Ability to manage multiple tasks and priorities in a team environment Basic familiarity with common IT hardware (laptops, printers, AV equipment) is an asset Experience with inventory tracking or asset management is an asset Demonstrated initiative and ability to work both independently and collaboratively Willingness and ability to travel to other office locations if needed Benefits Health, Dental and Vision coverage LTD, Life, AD&D and Business Travel Insurance Employee Assistance Program Paid Time Off: Vacation, Sick, Holidays Parental leave top ups Professional development and mentoring opportunities Flat management structure Flexible workplace with office and home arrangements Social and wellness activities Casual and professional work environment Company Overview BGC Engineering is an international consulting firm that provides professional services in applied earth sciences. It was founded in 1990, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 501-1000 employees. Its website is