IT Client Services Analyst

QBE North America is a company focused on enabling a more resilient future for its customers and communities. They are seeking an IT Client Services Analyst to provide IT support by troubleshooting hardware and software for assigned sites and remote employees, ensuring a quality end-user experience.ResponsibilitiesProvides IT desktop services/support for employees and customersParticipate in answering incoming support calls and managing call queueEnsure tickets are worked and resolved in accordance with SLA using ticket management systemFacilitate accurate records by ensuring equipment asset tags are updated in systemProvide technical knowledge and advice to drive improvement initiativesDelivery of defined starter/mover/leaver servicesContribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessaryContribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and funSkillsAssociate's degree or equivalent combination of education and work experienceApplications SupportCommunicationCritical ThinkingCustomer ServiceFinancial SystemsIncident ResponseInformation Technology (IT) SupportIntentional collaborationManaging performanceMentorshipProblem SolvingRisk ManagementService ImprovementStakeholder ManagementTechnical SupportKnowledge of general computer troubleshooting and supportTerminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and conceptsMicrosoft Windows 11Microsoft OfficeCitrix WorkspaceActive DirectoryVPNMFPs (multi-function printers)BenefitsHybrid Working – a mix of working from home and in the office22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basisCompetitive 401(k) program with company match up to 8%Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal adviceTuition Reimbursement for professional certifications, and continuing educationEmployee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your communityCompany OverviewQBE North America is a global insurance leader focused on helping customers solve unique risks, so they can focus on what matters most. It was founded in 1991, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.qbe.com/us.



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