IT Business Analyst 1

Forestry Commission, Georgia - GFC is seeking an IT Support Specialist 1 to provide management information system user support. The role involves troubleshooting end-user problems, analyzing software modifications, and conducting training programs for users.ResponsibilitiesProvides customer support in the maintenance of systemsProvides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operationsProvides technical support in the operation and use of application software systemsReceives additional training, as required, to gain full proficiency and experience in all areasCommunicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occurMaintain accurate IT inventoryInstalls and/or upgrades software on PC's as instructedSkillsHigh school diploma/GEDTraining and experience necessary to independently provide technical support to computer users in an assigned office/geographic areaWorking Knowledge of Active DirectoryMicrosoft OS... Windows 10, Windows 11, Windows ServerMicrosoft Office 365 a plusHigh school diploma/GED and one (1) year of experience providing information and referral services to the publicCompany OverviewWe're Team Georgia Careers, the official career website for the State of Georgia! Making a difference in the lives of 10 million Georgians every day. It was founded in undefined, and is headquartered in Atlanta, GA, US, with a workforce of 10001+ employees. Its website is https://careers.georgia.gov/.



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