IT Asset Management (ITAM) Lead – Governance Services
GovernX United States Description IT Asset Management (ITAM) Lead – Governance Services Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. That means you’ll be able to thrive in an organization with a team that supports you and welcomes everyone’s ideas – whether a partner, consultant, or analyst. So get ready to kickstart your career with a team that’s connected – connected by freedom. Position Overview We are seeking an ITAM Lead to manage a client-facing IT Asset Management engagement. You will own day-to-day delivery, governance, and reporting across HAM/SAM, license compliance, and Flexera ONE platform operations, ensuring accurate asset visibility, audit readiness, and measurable optimization outcomes. Responsibilities Engagement Leadership Lead ITAM service delivery for the client; manage priorities, stakeholders, and governance cadence (weekly/monthly/quarterly) Own KPIs, service metrics, action trackers, and continuous improvement Flexera ONE Administration & Health Administer users/roles/access, platform configuration (out-of-the-box), connectors/agents/inventory feeds Monitor jobs, schedules, data latency; coordinate with Flexera Support; maintain runbooks/documentation Hardware Asset Management (HAM) Governance Ensure inventory coverage and scan freshness; identify stale/duplicate/orphan assets Drive normalization/reconciliation; improve owner/location/cost center completeness Support contract/lease linkage and related reporting Software Inventory & Normalization (IT Visibility) Manage software discovery and recognition; reduce unknown/unrecognized queues Maintain publisher/product/version hygiene; validate device/user associations Support onboarding of new sources/connectors Software License Compliance & ELP Maintain validated entitlement repository; configure license models/metrics/rules Run periodic ELPs; produce compliance/risk/exposure insights and optimization opportunities Support audit readiness and evidence preparation (in-scope publishers) Request, Allocation & Reclaim Validate availability, record allocations/transfers/reclaims; support harvesting/offboarding Coordinate with ITSM and deployment teams; track turnaround and aging Required Skillsets 10+ years in ITAM/SAM with 3+ years leading delivery or engagements Hands-on Flexera ONE (mandatory) Strong knowledge of HAM lifecycle, software recognition/normalization, licensing basics and ELP processes Proven client/stakeholder management, reporting, and governance facilitation Analytical mindset; strong documentation and communication skills ITIL Foundation, IAITAM (CSAM/CHAMP), Flexera certifications Strong analytical and problem-solving abilities with a results-oriented approach. Excellent communication and presentation skills, capable of interacting confidently with senior executives and clients This is a remote position based in the United States Education Bachelor’s Degree in a relevant field (master’s degree preferred) At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands. #LI-Remote