IT Analyst (for Knowledge Management)
Join our partner, a global technology leader known for developing advanced solutions that drive efficiency, sustainability, and innovation across key industries worldwide. This is an environment where cutting-edge engineering, energy-efficient technologies, and long-term impact come together — a place where innovation is lived, not just stated.
You will be part of a mature, stable, and people-centric ecosystem, with well-defined processes, strong collaboration, and a culture that values quality and continuous improvement. If you want a role where your work truly matters, and user experience is a priority, this opportunity is for you.
We are looking for an IT Analyst with a passion for structure, clarity, and knowledge management — someone who will help optimise the global Knowledge Base and enhance the ServiceNow user experience.
Why this role?
Your work will directly impact how thousands of colleagues across EMEA find and use IT knowledge every day.
You'll operate in a stable, international, people-focused environment with clear processes and strong team support.
Remote flexibility — work from wherever you do your best thinking.
Full-Time Employment Contract
If you’re looking to join a stable, international, people‑focused environment, we encourage you to apply.
Key responsibilities
Govern, maintain, and improve content within the end-user and IT Knowledge Base
Follow up on feedback related to knowledge articles and ensure continuous improvement
Identify knowledge gaps, propose enhancements, and support knowledge quality initiatives
Evaluate user experience across the ServiceNow platform: identify bugs, usability or accessibility issues, and contribute to solutions
Communicate effectively with internal teams to ensure information is accurate, clear, and up to date
Requirments
Minimum 3 years of experience in IT Service Desk, IT Support, Knowledge Management, or a related role
Technical education or relevant IT background
Hands-on experience with IT Service Desk or IT Site Support is a strong advantage
Familiarity with ServiceNow or similar ITSM platforms is a plus
Strong English communication skills — written and spoken, used daily
Ability to collaborate with multiple stakeholders and communicate clearly across teams
Structured thinking, attention to detail, and a strong sense of end-user experience
Proactive, reliable, self-driven — someone who takes ownership and follows through
You will be part of a mature, stable, and people-centric ecosystem, with well-defined processes, strong collaboration, and a culture that values quality and continuous improvement. If you want a role where your work truly matters, and user experience is a priority, this opportunity is for you.
We are looking for an IT Analyst with a passion for structure, clarity, and knowledge management — someone who will help optimise the global Knowledge Base and enhance the ServiceNow user experience.
Why this role?
Your work will directly impact how thousands of colleagues across EMEA find and use IT knowledge every day.
You'll operate in a stable, international, people-focused environment with clear processes and strong team support.
Remote flexibility — work from wherever you do your best thinking.
Full-Time Employment Contract
If you’re looking to join a stable, international, people‑focused environment, we encourage you to apply.
Key responsibilities
Govern, maintain, and improve content within the end-user and IT Knowledge Base
Follow up on feedback related to knowledge articles and ensure continuous improvement
Identify knowledge gaps, propose enhancements, and support knowledge quality initiatives
Evaluate user experience across the ServiceNow platform: identify bugs, usability or accessibility issues, and contribute to solutions
Communicate effectively with internal teams to ensure information is accurate, clear, and up to date
Requirments
Minimum 3 years of experience in IT Service Desk, IT Support, Knowledge Management, or a related role
Technical education or relevant IT background
Hands-on experience with IT Service Desk or IT Site Support is a strong advantage
Familiarity with ServiceNow or similar ITSM platforms is a plus
Strong English communication skills — written and spoken, used daily
Ability to collaborate with multiple stakeholders and communicate clearly across teams
Structured thinking, attention to detail, and a strong sense of end-user experience
Proactive, reliable, self-driven — someone who takes ownership and follows through