ISO 27001 Associate Manager – EMEA

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks. We’re not your traditional audit firm — we’re tech-enabled , leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients. Recognized on the Inc. 5000 and Fast 50 lists, Insight Assurance is one of the fastest-growing global audit firms , with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC . Position Summary The ISO Manager & Associate Manager are responsible for operating, supporting, and developing the ISO Practice with a high level of quality, productivity, and satisfaction for both clients and employees. This role oversees the delivery of ISO certification services, ensures compliance with accreditation requirements, and leads the development of the audit team to drive efficiency, profitability, and growth within the practice. The role also serves as a Subject Matter Expert (SME) for senior leadership and cross-functional teams, ensuring that audit operations align with strategic goals, client expectations, and regulatory standards. Key Responsibilities Leadership & Operational Management Lead the ISO audit practice, ensuring high-quality delivery, compliance, and efficiency. Manage ISO auditors, trainees, and interns, providing coaching, performance feedback, and career development support. Conduct planning calls with clients, verify application accuracy, and ensure effective engagement execution. Perform technical reviews of audit reports and conclusions to uphold compliance with ISO 17021 and related standards. Serve as the primary client contact, ensuring clear communication, issue resolution, and service excellence. Own audit scheduling, auditor allocation, and resource planning to meet utilization and delivery targets. Address client complaints, appeals, or escalations as the first point of contact. Training & Development Develop and implement training programs for auditors to ensure competency, consistency, and professional growth. Conduct witness audits and approve new auditors following competency validation. Contribute to auditor onboarding and continuous learning initiatives. Compliance & Quality Oversight Oversee audit process adherence to ISO, accreditation, and internal quality requirements. Maintain and update audit templates, documentation, and methodologies to align with best practices. Collaborate with Quality & Operations teams to ensure technical reviews, certification activities, and QA standards are met. Support accreditation body interactions and manage related documentation and reporting. Strategic & Cross-Functional Collaboration Provide SME input to senior leadership to guide resource planning and business strategy. Collaborate with Sales and Operations teams to support business development and client retention initiatives. Participate in internal committees and quarterly business reviews. Qualifications Bachelor’s or Master’s degree in Business, Information Systems, or a related field. 5+ years of experience in ISO certification management, auditing, or compliance operations. Strong leadership and people management skills. Deep understanding of ISO frameworks, accreditation processes, and audit methodologies. Excellent written and verbal communication skills. Proven ability to manage multiple client engagements and deadlines in a remote environment. Preferred Certifications: ISO 42001, ISO 9001, ISO 27001 Lead Auditor or Lead Implementer, or equivalent accreditation-related qualifications. Privacy Notice CCPA : Insight Assurance shares your personal data/information with Greenhouse recruiting because this is the tool we use for the recruitment process. Insight Assurance does not sell personal data/information under any circumstances. You may exercise your rights under personal data protection legislation by reaching out to us via: [email protected] or submit a request via mail at 400 N Tampa St. 15th Floor Suite 122, Tampa, FL 33602 Privacy Notice GDPR: This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process. 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