iPay Call Center Representative (CCC)

Jack Henry & Associates is a company focused on delivering technology solutions to community banks and credit unions. The iPay Solutions Contact Center Product Support Representatives provide customer service through inbound phone and chat support, assisting subscribers with issues related to bill pay website and mobile applications.ResponsibilitiesProviding timely product support by assessing, researching and/or resolving the issue in a single resolutionMaintaining a strong level of professionalism working to establish a positive rapport with every customer via call, chat, or case and using required security protocol to verify customer informationDocumenting product issues and enhancements escalating information to leadership and complex customer inquiries or system issues for resolution to the appropriate recipientAssisting customer with new account set up and performing maintenance for existing accountsActively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessionsMaintaining expected call center metricsMay perform other job duties as assignedSkillsMinimum 1 year of customer service experience. (customer facing OR phone customer support)Must have the ability to communicate clearly and understandablyMust be able to work an assigned shift. Please note there is no flexibility or changes to this shift after it is accepted. Shift would be between the hours of 9am-10pm ET, Monday – Friday. An 8-hour shift will be confirmed if a job offer is extendedMust be able to work a training schedule for first 6 weeks from 8:00am – 5:00pm ET, Monday - FridayCandidates will need to acquire (at their own cost) the following speeds to maintain a work from home status (Hybrid or full time remote). 20 mbps download speed, 10 mbps upload speedCall Center experienceAbility to be calm, courteous, and communicate clearly when assisting customersCompany OverviewJack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. It was founded in 1976, and is headquartered in Monett, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.jackhenry.com.



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