Invoice-to-Cash (I2C) Manager
TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The Invoice-to-Cash (I2C) Manager is responsible for leading the end-to-end order-to-cash cycle, including billing, cash application, collections, dispute resolution, and credit management. This role ensures timely and accurate invoicing, optimized cash flow, minimized bad debt exposure, and strong cross-functional alignment with Sales, Operations, and Customer Success.The I2C Manager drives process improvements, automation initiatives, KPI performance (DSO, aging), and compliance while maintaining a strong customer experience focus.What You'll Bring:Key Responsibilities1. Operational LeadershipOversee billing, cash application, collections, and dispute management teams.Ensure accurate and timely invoice generation in compliance with contractual terms.Monitor daily cash posting and unapplied cash resolution.Drive collections strategy to reduce DSO and improve aging buckets.Review credit limits and approve credit risk decisions within authority.2. Cash Flow & Performance ManagementOwn KPIs including:DSO (Days Sales Outstanding)Aging >90 daysBad debt reservesBilling accuracy ratePrepare monthly AR reporting and executive dashboards.Identify trends impacting cash flow and implement corrective actions.3. Process Improvement & AutomationLead automation initiatives (invoice delivery automation, EDI, portal integrations).Align with Billing Director and Collections Leadership on Standardized global billing and collections processes.Partner with IT on ERP enhancements (Peoplesoft, High Radius, Power BI)Support system integrations during acquisitions.4. Cross-Functional CollaborationPartner with Sales on contract review, customer onboarding and collection activitiesWork with Legal on dispute escalations and contractual compliance.Support integration of new business units into O2C framework.5. Risk & ComplianceEnsure SOX/internal control compliance for I2C ProcessesMonitor write-offs and approve within delegation of authority.Maintain audit-ready documentation.6. Team Leadership & DevelopmentLead, mentor, and develop billing, collections, and cash application teams.Align with Leadership teams to set annual goals aligned with corporate objectives.Conduct performance reviews and succession planning.Foster a culture of accountability and continuous improvementImpact You'll Make:QualificationsBachelor’s degree in finance, Accounting, or related field.5–8+ years of progressive experience in Invoice-to-Cash or Accounts Receivable (Cash applications, Collections AND Billing)4- 5 years of leadership experience.Strong knowledge of ERP systems (PeopleSoft)Proven track record improving DSO and cash flow.Experience with process automation and system implementations.Strong analytical, communication, and stakeholder management skills.Experience in global/shared service environments.Advanced Excel / BI tools (Power BI, Tableau).USA B1/B2 VisaPreferred QualificationsAcquisition integration experience.Six Sigma or Lean certification.Key CompetenciesLeadershipStakeholder ManagementProcess Improvement OrientationAnalytical and Data-DrivenDetail-Oriented and Execution-FocusedCommunication and InfluenceAbility to Work IndependentlyThis is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.TransUnion Job TitleManager I, Shared Services