Investor Service Analyst

Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients. The Investor Services Analyst plays a crucial role in the operations team, focusing on providing Investor Services functions to clients, managing investor records, and ensuring excellent client service experiences. Responsibilities Acknowledge and respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed Review and process investor on-boarding documentation (Subscription, Tax, and AML documentation) Review and process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates) Maintain investor records across multiple internal and external systems Prepare and review ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors Prepare investor audit confirmations and monthly recurring deliverables Disseminate fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms Track incoming capital call wires and prepare capital distributions payments across various client accounts Ensure all work is completed in line with the service level agreement Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors Ensure deliverables are executed in line with Gen II best practices, policies, and procedures Participate in special projects Operate efficiently in a deadline-driven, high volume, and everchanging environment Skills Bachelor's degree 0-2 years' experience in the financial services Industry Proficiency with Microsoft 365 Strong organizational and analytical skills Demonstrate strong customer service/client relationship skills Ability to manage multiple tasks and projects with differing deadlines Impeccable attention to details Excellent verbal and written communications Degree in Business Administration or Economics is a plus Private Equity or Hedge Fund Investor Services background a plus Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus Experience with Allvue CRM a plus Benefits Discretionary bonus Comprehensive benefits package Company Overview Gen II Fund Services provides highly customized, client-centric accounting and administrative services to the private equity industry. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is