International Customer Support Role (Email-heav...
🌍 International Customer Support Role
📍 Location (100% Onsite, No Travel Required): Lake Zurich, Illinois 60047‑1560, United States
Schedule: Monday–Friday | 8:00 AM – 5:00 PM | 1‑Hour Lunch
Start Date: March 30, 2026
⭐ About the Role
Join a global, fast‑growing organization as an International
Customer Support role where you’ll support customers across the
world with product inquiries, order processing, and international shipments, mostly via Email.
This role blends customer service, logistics, documentation, and international
business—perfect for someone who loves variety and problem‑solving.
You’ll work onsite on a team of three, at a friendly workplace with approximately 40 office team members and an attached warehouse, creating an
environment where collaboration and support are part of everyday operations.
🧭 What You’ll Do
📦 Order & Shipment
Coordination
- Receive, process, and manage international product orders, primarily via Email but also over the phone when applicable
- Coordinate global shipments with distribution staff
- Prepare and verify accurate export documentation
- Ensure on‑time and successful deliveries
🤝 Customer Support
- Respond to customer and sales inquiries by email (and phone when needed)
- Provide product, availability, and shipping information
- Resolve questions, issues, and create customer quotes
- Maintain accurate customer records and databases
- Recommend alternative products or shipment options
🌐 International Business
Support
- Work closely with all levels of the organization to ensure outstanding customer satisfaction
🎓 What We’re Looking For
- Experience with international order entry would be preferred (but not required)
- ERP system experience
💵 Compensation & Growth
- Starting Pay: $20.00 per hour
- Pay Increase After 6 Months: Additional $1–$2/hour upon permanent hire
🎁 Benefits (Upon Permanent Hire)
- Medical, Dental, Vision Insurance —
- Medical (BlueCross)
- Dental & Vision (MetLife)
- Company-paid life insurance
- $25,000 policy
- Short-term disability insurance
- 401(k) retirement plan
- Paid holidays after 90 days
- Paid vacation & personal time per Employee Handbook
🧑🏫 Training
& Interview Process
- Training timeline: Approximately 6 months
- Interview process:
- 2 rounds…
- 20-minute virtual interview with hiring manager
- 30-minute face to face interview with hiring manager
- Interviews must be completed by March 23
🚀 Launch Your Global
Career If you’re detail‑oriented, enjoy supporting customers, and
want a role that blends service, logistics, and international business, this International
Customer Service representative opportunity in Lake Zurich, IL could be the perfect next step.
Job Type & LocationThis is a Contract to Hire position based out of Palatine, IL.
Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Palatine,IL.
Application DeadlineThis position is anticipated to close on Mar 18, 2026.
h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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