Internal Support Engineer
Title: Internal Support Engineer
Reports to: Internal Support Manager
Location/Type: UA / Remote
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
As an Internal Support Engineer, you will be responsible for the internal technology platforms of the firm and support of our employees technical needs. The goal of this team is to design, implement and support solutions for our internal staff. You will be working with a mixture of services, vendors, and applications. Working on these solutions will include research and development of new solutions, implementation of established solutions according to best practice/documentation, and creating documentation of the solutions.
Responsibilities:
Work with the Internal Support Manager to develop and execute the Internal support Team vision
Work with internal staff on support solutions
Research and develop service related processes and solutions
Create documentation for support best practices
Automate existing processes
Research and deploy new systems and tools to improve efficiency and scalability
Manage the systems used by staff to perform their duties
Proactively work cross-functionally to build relationships and rapport amongst highly technical and non-technical co-workers
Identify potential obstacles and suggest operational and security improvements
· Participate in organizational initiatives to improve functions, processes, and technology for Atlas Technica and clients
Requirements:
Bachelor’s degree or equivalent relevant experience
Highly organized with excellent communication skills
Goal-oriented individual
Proven ability to solve problems creatively
Ability to multitask in a fast-paced environment
Excellent analytical skills
Experience working with Microsoft technologies and infrastructure
· Excellent communication skills
Desirable Qualities:
Managed Services experience
Experience with MS SQL, MySQL, or related databases
Experience creating PowerBi reports
Experience with Azure services
· Experience with Microsoft/Office 365, Azure AD
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Apply To This Job
Reports to: Internal Support Manager
Location/Type: UA / Remote
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
As an Internal Support Engineer, you will be responsible for the internal technology platforms of the firm and support of our employees technical needs. The goal of this team is to design, implement and support solutions for our internal staff. You will be working with a mixture of services, vendors, and applications. Working on these solutions will include research and development of new solutions, implementation of established solutions according to best practice/documentation, and creating documentation of the solutions.
Responsibilities:
Work with the Internal Support Manager to develop and execute the Internal support Team vision
Work with internal staff on support solutions
Research and develop service related processes and solutions
Create documentation for support best practices
Automate existing processes
Research and deploy new systems and tools to improve efficiency and scalability
Manage the systems used by staff to perform their duties
Proactively work cross-functionally to build relationships and rapport amongst highly technical and non-technical co-workers
Identify potential obstacles and suggest operational and security improvements
· Participate in organizational initiatives to improve functions, processes, and technology for Atlas Technica and clients
Requirements:
Bachelor’s degree or equivalent relevant experience
Highly organized with excellent communication skills
Goal-oriented individual
Proven ability to solve problems creatively
Ability to multitask in a fast-paced environment
Excellent analytical skills
Experience working with Microsoft technologies and infrastructure
· Excellent communication skills
Desirable Qualities:
Managed Services experience
Experience with MS SQL, MySQL, or related databases
Experience creating PowerBi reports
Experience with Azure services
· Experience with Microsoft/Office 365, Azure AD
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Apply To This Job