Intern, Training & QA Technology
Princess Cruises is one of the world’s most recognized premium travel brands, offering unforgettable experiences across global destinations. They are seeking an exceptional Intern, Training & QA Technology to support the development and implementation of an AI-driven project aimed at improving service levels within the Customer Service organization. Responsibilities Assist in developing and testing AI tools to improve training delivery and QA monitoring for customer service operations Collaborate with Training, QA, and Technology teams to gather requirements and integrate AI solutions into existing workflows Analyze performance data and provide insights to refine AI algorithms for better service outcomes Perform other duties as assigned Skills Currently enrolled in an accredited college or university program Strong communication and organizational skills Ability to work independently and in a team environment Basic understanding of AI concepts, machine learning, and data analytics Proficiency in programming languages such as Python or Java Strong analytical and problem-solving skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Interest in the cruise and travel industry is a plus Benefits Access to learning resources, mentorship, and skill-building opportunities. Connect with industry professionals and peers across departments. Gain insight into operations and innovation within a global brand. Opportunities to showcase your work and celebrate achievements. Learn about potential career paths and future opportunities within the organization. Company Overview One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. It was founded in 1965, and is headquartered in Santa Clarita, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Princess Cruises has a track record of offering H1B sponsorships, with 3 in 2025, 6 in 2024, 9 in 2023, 4 in 2022, 13 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.