Intern, Service Desk

About the position This is a year-round internship where you may be scheduled to work 20 - 25 hours a week, Monday through Friday, and rotating Saturdays (approximately one Saturday a month). This internship is designed to give you real life work experience as you will work alongside experienced IT professionals. This position is a hybrid position. Responsibilities • Provide support to all Dollar Bank branches and departmental back offices related to but not limited to telephones, desktop devices, laptops, ATMs, video conferencing, and connectivity issues pertaining to the internet, WAN and LAN. • Receive calls from our users/branches/back offices and resolving at the first level of support or triaging issues to our second level support teams. • Receive professional training and mentoring that will lead to transferable work experience. • Work in a supportive, team-oriented environment. • Serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Requirements • Completion of one year of college/technical school and currently active and working toward a degree. • Ability to log and triage all calls/incidents. • Familiarity with Windows and Windows applications. • A strong commitment to customer service. • Excellent organizational skills and the ability to multi-task. • Ability to communicate effectively with end-users, peers and managers in written and oral communications. • Must be able to lift 20 pounds. Benefits • Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. • Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement. Apply tot his job