Integration Analyst

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada. They are seeking an Integration Analyst to support public-sector clients and technology partners in integrating with Ocean’s HL7 FHIR-based solutions, troubleshoot issues, and maintain technical documentation. Responsibilities Field all support tickets and troubleshoot issues for public-sector clients and technology partners Provide solutions to integration challenges with Ocean’s HL7 FHIR-based solutions Support FHIR APIs and address technical inquiries Champion best practices and ensure adherence to standards Maintain comprehensive technical documentation Skills Technical experience in software development or support Knowledge of REST API design principles Familiarity with authorization and authentication frameworks Experience working on a client-facing technical support desk Ability to write technical documentation Exposure to technology within the healthcare industry Familiarity with HL7 FHIR standards and specifications Flexible and effective communication and conflict-management skills Ability to translate technical instructions for a non-technical audience Empathy and urgency in responding to clients' needs Ability to prioritize issues to meet deadlines Critical thinking and problem-solving skills Curiosity and a continuous pursuit of knowledge Ability to understand the root cause of technical issues Benefits Flexible hours Regular opportunities for social get-togethers Meeting-free Friday afternoons Company Overview OceanMD is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada. It was founded in 2013, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is