Integration Analyst

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada. They are seeking an Integration Analyst to support public-sector clients and technology partners in integrating with Ocean’s HL7 FHIR-based solutions, troubleshoot issues, and maintain technical documentation.ResponsibilitiesField all support tickets and troubleshoot issues for public-sector clients and technology partnersProvide solutions to integration challenges with Ocean’s HL7 FHIR-based solutionsSupport FHIR APIs and address technical inquiriesChampion best practices and ensure adherence to standardsMaintain comprehensive technical documentationSkillsTechnical experience in software development or supportKnowledge of REST API design principlesFamiliarity with authorization and authentication frameworksExperience working on a client-facing technical support deskAbility to write technical documentationExposure to technology within the healthcare industryFamiliarity with HL7 FHIR standards and specificationsFlexible and effective communication and conflict-management skillsAbility to translate technical instructions for a non-technical audienceEmpathy and urgency in responding to clients' needsAbility to prioritize issues to meet deadlinesCritical thinking and problem-solving skillsCuriosity and a continuous pursuit of knowledgeAbility to understand the root cause of technical issuesBenefitsFlexible hoursRegular opportunities for social get-togethersMeeting-free Friday afternoonsCompany OverviewOceanMD is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada. It was founded in 2013, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is http://oceanmd.com.



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