Intake Coordinator- Remote
About the position
Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset. We offer a competitive salary and a generous benefits package. At Innovive Health, our mission is to provide best-in-class home healthcare services to patients with chronic behavioral health issues and complex medical needs. Our team is made up of skilled caregivers, nurses, and operations staff who collaborate to create innovative technology and data-driven solutions while ensuring the best outcomes for our patients. If you enjoy working one-on-one with patients outside of a clinical setting, Innovive Health has the opportunity you’re looking for. Innovive Health offers work-life balance, a competitive benefits package, and a competitive salary based on experience. As an Intake Coordinator at Innovive Health, you will oversee the inbound referral process from first contact to admission; conduct insurance verifications, obtaining authorizations, and patient eligibility; and managing supply inventory. The individual filling this position is an ambitious, hands-on problem solver, and effective communicator that will support the achievements of the team.
Responsibilities
• Answers all incoming calls including but not limited to intake of new referrals, resumptions of care and readmissions for home health services. Directs other inquires to the appropriate person or department.
• Collects appropriate demographic information, checks insurance eligibility, and collects required documentation to ensure regulatory compliance with Medicare and MassHealth.
• Accurately data enter patient information, including medication in Electronic Medical Records (EMEs).
• Performs outbound calls to referral sources, providers, and patient facilities to ensure collection of required documentation.
• Collaborates with internal clinicians to ensure timely adherence to patients care needs.
• Works with multiple departments to ensure authorizations are received prior to coordination of care.
• Monitors referral portal regularly to ensure the timely review of new referrals.
• Data entry into referral tracking tools and multiple EMR systems.
• Serves as point of contact between clinical, intake and vendors via e-mails and calls.
• Reviews department for process improvement efforts.
• Assists with managing the workload to ensure that referrals are handled in a timely manner.
• Ensures issue resolution with referrals, vendors, and missing documentation.
• Monitors Salesforce queue and HealthWyse exports.
• Serves as the point of contact for key physicians.
• Obtain prior authorization or pre-certification of services to be rendered as required by each individual payor.
• Complete and manage all paperwork or supportive documentation required for performing effective billing.
• Re-verify patient eligibility, monitor insurance lifetime caps and prior authorization periods.
• Resolve patient/payor issues in a timely manner.
• Run various reports to keep up with patient caseload and Utilization Review Maintenance.
• Participate in departmental, clinical and company meetings as requested.
• Participate in required training including, but not limited to, in-service and educational programs.
• Manage inventory of office supplies and medical supplies. Manage FedEx pickups/deliveries to branch offices.
• Greet all incoming visitors and assist in the coordination of meetings as necessary.
• Provides administrative support to Clinical Director, Executive Director, and other management staff as needed.
• Adheres to HIPAA laws and maintains patient confidentiality at all times.
• Performs other duties as assigned.
Requirements
• Associate’s degree or equivalent in related work experience
• 1+ year experience in a healthcare administrative role
• Knowledge of medical terminology
• Proficiency in Windows environment, with emphasis on Word and Excel
Nice-to-haves
• Basic knowledge of Medical Insurance – MassHealth and Medicare a plus!
• Previous experience in a medical office, or other medical administration role
Benefits
• Competitive salary
• Generous benefits package
• Flexible Schedules
• Medical, Dental, and Vision Benefit
• Mileage Reimbursement
• 401k with company match
• Dayforce Wallet - a voluntary benefit that gives you access to earned pay
• Employee Assistance Program
• Online CEU credits
• Rewarding one-on-one care
• one-on-one mentoring and 24/7 clinical support
• Excellent career growth opportunities
Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset. We offer a competitive salary and a generous benefits package. At Innovive Health, our mission is to provide best-in-class home healthcare services to patients with chronic behavioral health issues and complex medical needs. Our team is made up of skilled caregivers, nurses, and operations staff who collaborate to create innovative technology and data-driven solutions while ensuring the best outcomes for our patients. If you enjoy working one-on-one with patients outside of a clinical setting, Innovive Health has the opportunity you’re looking for. Innovive Health offers work-life balance, a competitive benefits package, and a competitive salary based on experience. As an Intake Coordinator at Innovive Health, you will oversee the inbound referral process from first contact to admission; conduct insurance verifications, obtaining authorizations, and patient eligibility; and managing supply inventory. The individual filling this position is an ambitious, hands-on problem solver, and effective communicator that will support the achievements of the team.
Responsibilities
• Answers all incoming calls including but not limited to intake of new referrals, resumptions of care and readmissions for home health services. Directs other inquires to the appropriate person or department.
• Collects appropriate demographic information, checks insurance eligibility, and collects required documentation to ensure regulatory compliance with Medicare and MassHealth.
• Accurately data enter patient information, including medication in Electronic Medical Records (EMEs).
• Performs outbound calls to referral sources, providers, and patient facilities to ensure collection of required documentation.
• Collaborates with internal clinicians to ensure timely adherence to patients care needs.
• Works with multiple departments to ensure authorizations are received prior to coordination of care.
• Monitors referral portal regularly to ensure the timely review of new referrals.
• Data entry into referral tracking tools and multiple EMR systems.
• Serves as point of contact between clinical, intake and vendors via e-mails and calls.
• Reviews department for process improvement efforts.
• Assists with managing the workload to ensure that referrals are handled in a timely manner.
• Ensures issue resolution with referrals, vendors, and missing documentation.
• Monitors Salesforce queue and HealthWyse exports.
• Serves as the point of contact for key physicians.
• Obtain prior authorization or pre-certification of services to be rendered as required by each individual payor.
• Complete and manage all paperwork or supportive documentation required for performing effective billing.
• Re-verify patient eligibility, monitor insurance lifetime caps and prior authorization periods.
• Resolve patient/payor issues in a timely manner.
• Run various reports to keep up with patient caseload and Utilization Review Maintenance.
• Participate in departmental, clinical and company meetings as requested.
• Participate in required training including, but not limited to, in-service and educational programs.
• Manage inventory of office supplies and medical supplies. Manage FedEx pickups/deliveries to branch offices.
• Greet all incoming visitors and assist in the coordination of meetings as necessary.
• Provides administrative support to Clinical Director, Executive Director, and other management staff as needed.
• Adheres to HIPAA laws and maintains patient confidentiality at all times.
• Performs other duties as assigned.
Requirements
• Associate’s degree or equivalent in related work experience
• 1+ year experience in a healthcare administrative role
• Knowledge of medical terminology
• Proficiency in Windows environment, with emphasis on Word and Excel
Nice-to-haves
• Basic knowledge of Medical Insurance – MassHealth and Medicare a plus!
• Previous experience in a medical office, or other medical administration role
Benefits
• Competitive salary
• Generous benefits package
• Flexible Schedules
• Medical, Dental, and Vision Benefit
• Mileage Reimbursement
• 401k with company match
• Dayforce Wallet - a voluntary benefit that gives you access to earned pay
• Employee Assistance Program
• Online CEU credits
• Rewarding one-on-one care
• one-on-one mentoring and 24/7 clinical support
• Excellent career growth opportunities