Intake Coordinator - Behavioral Medicine (Remote)
JOB RESPONSIBILITIES
Referral Management - Track data on number of referrals, referral types and monthly available visit types for purpose of managing supply and demand. Coordinate and maintain statistical data on number of calls and disposition and participates in Performance Improvement process for the department. Ability to gather clinical, medical, and demographic data to determine appropriate referral and level of care. Document information and refer patients to internal/external services as appropriate within timely manner.
Customer Service - Responds promptly to intake requests. Initiates referral process in a manner to be regularly and conveniently available to meet the needs of CHMC's patients as determined by department management and the medical staff.
External Evaluation - Triage and evaluate referrals. Assess for appropriateness and/or determine options within or outside of CCHMC. Triage and evaluate the patient need vs. service availability of patients and families for outpatient referrals. Advocates for the needs of the child and adolescent patient and family within the hospital and the community.
Patient Assessment - Assess patient need to determine phone call urgency. If routine, assess needs and provide specific referral options. If urgent, transfer to appropriate clinician.
Customer Service - Develops skills and knowledge to interact with third-party payers and managed care. Maintain professional relationship with referral sources and managed care contacts. Authorize outpatient care and collect specific benefit information.
JOB QUALIFICATIONS
Bachelor's degree in a related field
2 years of work experience in a related job discipline.
Primary Location
Remote
Schedule
Full time
Shift
Day (United States of America)
Department
Behavioral Med-Clin Psychology
Employee Status
Regular
FTE
1
Weekly Hours
40
*Expected Starting Pay Range
*Annualized pay may vary based on FTE status
$49,712.00 - $62,150.40
About Us
At Cincinnati Childrenās, we come to work with one goal: to make childrenās health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Childrenās.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of Americaās Best Large Employers (2025), Americaās Best Employers for New Grads (2025)
One of the nation's Americaās Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
MagnetĀ® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace InnovationāTogether. We believe in empowering our teams with the tools that help us work smarter and care better. Thatās why we support the responsible use of artificial intelligence. By encouraging innovation, weāre creating space for new ideas, better outcomes, and a stronger futureāfor all of us.
Comprehensive job description provided upon request.
Cincinnati Childrenās is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Apply To This Job
Referral Management - Track data on number of referrals, referral types and monthly available visit types for purpose of managing supply and demand. Coordinate and maintain statistical data on number of calls and disposition and participates in Performance Improvement process for the department. Ability to gather clinical, medical, and demographic data to determine appropriate referral and level of care. Document information and refer patients to internal/external services as appropriate within timely manner.
Customer Service - Responds promptly to intake requests. Initiates referral process in a manner to be regularly and conveniently available to meet the needs of CHMC's patients as determined by department management and the medical staff.
External Evaluation - Triage and evaluate referrals. Assess for appropriateness and/or determine options within or outside of CCHMC. Triage and evaluate the patient need vs. service availability of patients and families for outpatient referrals. Advocates for the needs of the child and adolescent patient and family within the hospital and the community.
Patient Assessment - Assess patient need to determine phone call urgency. If routine, assess needs and provide specific referral options. If urgent, transfer to appropriate clinician.
Customer Service - Develops skills and knowledge to interact with third-party payers and managed care. Maintain professional relationship with referral sources and managed care contacts. Authorize outpatient care and collect specific benefit information.
JOB QUALIFICATIONS
Bachelor's degree in a related field
2 years of work experience in a related job discipline.
Primary Location
Remote
Schedule
Full time
Shift
Day (United States of America)
Department
Behavioral Med-Clin Psychology
Employee Status
Regular
FTE
1
Weekly Hours
40
*Expected Starting Pay Range
*Annualized pay may vary based on FTE status
$49,712.00 - $62,150.40
About Us
At Cincinnati Childrenās, we come to work with one goal: to make childrenās health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Childrenās.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of Americaās Best Large Employers (2025), Americaās Best Employers for New Grads (2025)
One of the nation's Americaās Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
MagnetĀ® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace InnovationāTogether. We believe in empowering our teams with the tools that help us work smarter and care better. Thatās why we support the responsible use of artificial intelligence. By encouraging innovation, weāre creating space for new ideas, better outcomes, and a stronger futureāfor all of us.
Comprehensive job description provided upon request.
Cincinnati Childrenās is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Apply To This Job