Insurance Verification Specialist - Virtual Assistant

This is a remote position. Our client, a growing multistate physical therapy team, is seeking a highly detail-oriented Insurance Verification Specialist to support patient intake, benefits verification, and communication workflows across multiple clinic locations. This role requires accuracy, strong communication skills, and the ability to manage insurance-related tasks efficiently in a fast-paced environment. You will play a crucial part in ensuring patients receive the care they need by providing clear, timely insurance information to both patients and clinical teams. Responsibilities Insurance Verification & Benefits Processing • Verify patient insurance coverage for physical therapy services across multiple states. • Enter insurance benefit information into the clinic’s EMR system with accuracy and attention to detail. • Update patient files with all insurance and eligibility information obtained during verification. • Obtain pre-authorizations for procedures when required. • Track and follow up on pending insurance claims or authorizations. • Liaise with insurance providers to clarify coverage, co-pays, deductibles, limitations, and eligibility. • Assist patients who have questions regarding their insurance benefits or coverage details. Patient & Clinic Communication • Communicate benefit information clearly to clinics and administrative staff. • Respond to clinic inquiries regarding patient insurance coverage and verification results. • Support clinics as needed if they have questions or need clarification about benefit details. • Maintain professional, friendly communication via email and phone. Administrative Support • Type and upload patient forms into the EMR system (Raintree). • Maintain accurate, organized electronic records for all insurance-related tasks. • Assist in streamlining insurance verification processes and identifying areas for improvement. • Participate in weekly team meetings, monthly check-ins, and training sessions as required. Requirements • Experience in medical insurance verification, insurance coordination, or similar administrative support role. • Strong knowledge of medical insurance terminology and benefit structures (co-pays, deductibles, prior auths, coverage rules). • Experience working with EMR systems (Raintree experience preferred but not required). • Ability to interpret benefit information and communicate it clearly to staff and patients. • Excellent written and verbal communication skills. • Strong attention to detail, accuracy, and follow-through. • Ability to work independently, manage multiple verifications daily, and meet deadlines. • Comfortable working with U.S.-based healthcare teams and adapting to evolving workflows. Benefits • Competitive salary commensurate with experience. • Opportunities for professional development and growth. • Work in a dynamic and supportive team environment. • Make a meaningful impact by helping to build and strengthen families across the globe. Apply tot his job