Insurance Professional – Sales and Service

USAA is a company dedicated to empowering its members to achieve financial security through exceptional service and trusted advice. The Insurance Customer Service Representative role involves providing customer service, sales, and retention activities for USAA Property & Casualty personal line products, assisting members with their policies to deepen their relationship with the company. Responsibilities Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services Also, maintain respective trailing documents for all states Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels Maintain required Property & Casualty license and state registrations Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Skills High School Diploma or GED equivalent Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.) Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries Effective time management and organizational skills Successful completion of a job-related assessment may be required 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Benefits Comprehensive medical, dental and vision plans 401(k) Pension Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays plus 16 paid volunteer hours Various wellness programs Career path planning and continuing education Company Overview USAA is a financial services company. It was founded in 1922, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is